HDFC Bank — Unruly behaviour and tactics to make customers pay thrice of what is taken

Address:

Bangalore, Karnataka

Credit Card Department - After multiple conversations with hdfc customer care I finally received an email on Feb 23 from Vijaylaxmi asking me contact Sujatha about the closure of my credit card. When contacted Sujatha, I was promised a response soon but there was no revert via email or phone calls but apart from these emails, there were numerous phone calls made to your customer care, Sujatha and Vijayalakshmi for the same but there was no proper follow up or info provided on how to proceed with the closure since early February, 2015. I have been ready to pay full outstanding until Feb but my biggest concern is that, I have been in talks with hdfc for closure since Feb start and the delay was completely from the bank's end to provide me with the necessary info. After the latest conversation with Tilak, I'm being told that I have to pay all the charges till May billing cycle. If required they will give a settlement but my name would be reported to CIBIL. Isn't this threatening for something that I'm not responsible for? All I need is the permission to pay my dues until the time I have contacting hdfc for closure. I have email trail mails as proof. Need justice.