HDFC Bank — Verbal Abuse, Life Threat and Harrasmnet from HDFC bank to my family

Address:

New Delhi, Delhi

I, Vivek Chopra, Hereby want to register a complaint against HDFC bank regarding verbal abuse, life treatment rather murder threat not even to me but to my wife and mother. I was using the HDFC credit card ([protected]), I wanted to pay the remaining amount to them, so I have asked their executive to collect the money, the executive came to me and I have handed over the amount agreed, then he has given me an offer that you pay me 7000 extra and your card will be adjusted and you then you don't have to pay anything. at that time it was around Rs. 20000 which I had to pay, but I have paid around Rs. 11000. Then I called up that guy after 2 days to ask about the NOC which he has agreed to provide me after 2 days, I found that the person is absconding and his no. is switched off. I called up several times for several days, but the no. was switched off. Then I called up the HDFC credit card helpline, they confirmed me that there is nothing as such happened, I still had to pay around Rs. 20, 000. This is a complete case of cheating or rather looting the customer. Due to this harassment I have suffered a lot. After certain period of time Mr. Gaurav from HDFC bank ( contact no. - [protected], [protected]) has given me a call, even after the above mentioned harassment, I wanted to explain him about the incident and was actually wanted to close it by any means, he told me that now I had to pay Rs. 51000. I was shocked and asked him that how you have come with this amount.After this question he started abusing me saying that " Ghar se uttha lunga behenchood, madarchood, maa baap ko utha lunga". This has scarred me a lot and told him that I will raise a complaint against you, he replied that "police wale rooj paessa lete hai, unko hum jaeeb mein rakhte hai, aur hdfc ne hi humme instruction diye hai". then I have disconnected the call and he started calling my life, "saying that tere pati ko bache le, paeese bar do jaldi varna tum gaye." and he used so abusive language which made my wife uncomfortable, it was so bad and ugly that I can not even mention it here. Then he started calling my father and mother. he given life treatment to my father and abusing him very badly. and to my mother he has misbehaved so badly and abusive, she has started crying as she is a patient of high sugar and blood pressure, she immediately felt ill and faint and the situation was so bad that we had admitted her for 2 days in hospital. No I want a strict action against this person and HDFC bank and I am ready to spend any amount on this. I am not ready to pay any single amount to HDFC now as you can figure out that how much we have suffered due to this. I have a good record in all the banks, I was using SBI credit card and Standard chartered credit card, two personal loans on my name. I have paid full amount to all of the above dues. now I don't have any loan on my name which I have fore closed it which means I have paid it before the due date or rather much before the due date. and I don't have any amount pending against any credit card. This shows I always pay my debt., but trust me this is the worse or never imagined thing I have faced from HDFC bank and I am not afraid of saying that I will not give any single peny to HDFC, and now they are liable to pay against the situation I have faced and suffered. Kindly please assist me on this, I am ready to spend my time and money on this. but I need to see that person behind the bars and punished what he has done to my family.