HDFC Bank Credit Card — Providing wrong information and charging.

Address:

Gurgaon, Haryana

The customer care person created a misunderstanding for the SmartPay numbers and said that the payment has been made for few numbers. The Payment was done for numbers which I did not provide to register. when I was waiting for the clarification by mail from them, I did not pay the the EMI until clarification and they were charging me late fees and said they will reverse the amount as this was a miscommunication from there side. The amount turned from RS.4, 600 to Rs. 12000 including the late fees charges. I asked them to reverse the amount as I was paying the EMI's on time and I stopped paying the EMI's because they said that payment for numbers which I did not register were made from my card. Now they are reversing only a very small amount only. I was paying my EMI's and have completed my EMI's in April or May if they have not provided the wrong information or would have solved the problem immediately. I have mails from the HDFC customer care as proof of conversation.