This is to inform you about the fraud happening in the HDFC ERGO Car Insurance with mutuality of Surveyors and Volkswagen Service Center.
My car got a major accident on 14 February while returning home when the door and the side got badly rammed by a speeding car.
Mr Agarwal tells me that he will give me 50% cover on doors since there might be old damage but later refused for which I made a complaint to [protected]@hdfcergo.com
On good faith I had told the service center that whatever parts need to be changed and fixed, please coordinate with the surveyor and do the needful. Mr Agarwal added a hierarchy of parts to the car that he should not like mudflaps, etc (that have nothing to do with the accident).
Now, there were bearings that had got punched, so new ones were added to the car. The bill for these were around Rs 15, 000 (Part + Labor). Mr Manzar tells me the bill has been generated and so now he cannot do anything. (Mr MK Agarwal did not tell me I am supposed to pay for this and gave the job to be done )
Now when I call Mr. Aggarwal who has no meaning to words he speaks and has been repeatedly cutting my calls (busy) for the last 10 days. Acting inappropriately and talking rudely on conference with Mr. Manzar and not replying to even formal emails. I have not had a worst experience with any man whatsoever.
Is this the attitude your surveyors have against customers ?
Is it wrong to know the status of my car or how im supposed to pay 100% for the bearings when they were damaged in the accident as it can clearly be seen.
I had talked to Mr. Manzar (on 17th March) that I want to be there for the RI and Inspection of all parts added to my car, he told me that RI will take place on 19 March, and then the service center informs me that RI has already taken place on 18th March.
If this is not a serious case of a super fraud going within the company. If this is not an open dacoity then what is it. my car had been standing in the service center for the last 38 days and Im feeling helpless.
Now, Yesterday I collected my car after waiting for 38 days. I deep pockets of Mr. Aggarwal and Mr. Manzar who are surely very smart people to finish this company.
I have 7 more cars for which most are insured with HDFC ergo, Will I ever insure with such a company ? Will I not spread the word about this companies quality and there boss-like-surveyors? Shouldn't I post it online on some forums to help others too ?
Surveyors like MK Agarwal here have deep pockets that salaries don't essentially fill and so have contacts in service center and create confusion and create additional room for pocket money.
If these are the surveyors and the attitude the company empowers them with, then god bless this company, Indians are sharp enough to how to keep away from such mistakes.
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