[Resolved]  HDFC Bank Ergo General Insurance — Full amount of car Repair not given despite Zero Debt Policy

Address:

New Delhi, Delhi

Dear HDFC, i am a policy holder from HDFC ERGO for my Hyundai Verna ( HR 80 9000), which is a zero dept policy (policy number - [protected] 000) i had a small accident on 5th November 2014 which damaged both the bumpers of my car. My car was given to DAHIYA HYUNDAI in Rani Bagh Delhi on 7th Nov 2014 for repair work. On 11th Morning i got a call from the service centre regarding some approval issues for the car stating that only the half amount for painting of bumpers have been approved by HDFC ERGO . I called the surveyor for HDFC ERGO ( Dheeraj Sood - [protected]), asking him about the issue. i was informed that the bumpers of the car had some scratches earlier, which in there terms are considered multiple damages. In these era, where road is full of traffic and hectic things, due you think its possible for a car not to have any scratches on them? or is it possible to get every scratch or minor damages in bumper repaired under policy every time it happens since it takes 2-3 days and costs you Rs1000 as claim charges.? This is highly disappointing and pathetic service/accountability on parts of HDFC ERGO.They gave you a policy worth Rs 20000 and it's OK to go years without any claim but as soon as you apply for one they shows all the tantrums and lame excuses to harrass costumer . It's not a question of 2-3 thousand ruppees . It's how you harrass the costumer. I am hoping the issue might get resolver, as i am eager to take this issue to any damn level including other consumer forums and legal action. it's high time these companies leave there pathetic and un asked for trouble to costumers. Aditya bansal ( [protected]@yahoo.com) [protected]