[Resolved]  HDFC Bank Ergo General Insurance — HDFC customer care team and sales representatives are giving wrong information to take policy.

Address:

Hyderabad, Andhra Pradesh

I have taken health policy on M.sirisha name. Policy number is : HN[protected]. I have taken this policy for eye laser treatment (Lasic laser) only .I know that Lasic laser treatment will cover any policy.But HDFC customer care team and sales representative clearly confirmed that Lasic laser treatment will be covered from 3rd year. Before renewing I have called customer care 3 times and all 3 agents confirmed that it will be covered.When i asked mail confirmation no one given the same confirmation. I have raised Service ID=[protected]' raised for providing wrong information by customer care.They replied that "inadvertent error made by customer care executive and necessary action has already been taken against the said executive".But finally I lost the money for the wrong information given. In the same mail they are saying lies that no one given such confirmation . Be careful with these type of fraud guy's. Grievance Cell [protected]@hdfcergo.com via yahoo.co.in Jul 7 to manohar Dear Mr. Reddy, This is with regards to your e-mail dated July 04, 2014. At the outset, we sincerely apologize for the inconvenience caused due to inadvertent error made by customer care executive and necessary action has already been taken against the said executive. Manohar reddy.M, Phone:[protected]..