Policy #[protected]
Car LAN # 26463463, 30/11/2013
Vehicle: Ford Ecosport-D
NRI a/c #[protected], kunnamkulam branch
Respected Sir,
Much regret to express my experience with HDFC after taking
a Car loan (1st time with HDFC) on Dec 13, felt so embarrassed about
consequence happened after the vehicle delivery. The worst part of story
started once I came to know that insurance amount also deducted from loan
account which was not asked for.
Insurance being issued without request along with loan where
as other insurance was taken from dealer. Finally I got the HDFC insurance
cancelled on Jan 14
I have received letter stating about the cancellation of
policy on feb 14. I went to HDFC ergo showroom, Trichur branch on multiple
times which fails to clear any sort of grievance of me. I really felt that
issuing policy only their concern not the grievance. Officer even told that,
office is not responsible for all these kind of activities.
Went to HDFC car loan office to confirm the refund as
suggested by toll free officer and felt so rejected as if they don’t know
anything about ERGO neglected experience and not willing to help in this
regard.
Finally went to SB branch and understood that nothing has
been credited to bank account.
I really don’t understand the meaning of your values and tag
lines. (“Har pal aap ke sath”).Can’t find the meaning of any of words and services.
The urgency while joining the policy never felt when we approach them back for
support.
Some of the experience happened in Trichur ERGO branch and
Loan branch was unforgettable.
As I am working in Israel and came to India in this vacation
and spend whole vaccation behind this claim refund which really upset the
confidence in HDFC as brand.
I am sure you will take right steps to get customer confidence
back to HDFC.
Awaiting your urgent involvement in this matter by crediting
the amount back to me ASAP.
With best regards
Jojan Vadakkan Louis
Asst General Manager-ATG
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