HDFC Bank — HDFC Credit Card Settlement

Address:

New Delhi, Delhi

I am Ananya, holder of credit card no. [protected] . My credit card got settled in 8 installments of Rs 4520 each month, total amount of 36160. I paid every installment on time. My installments of June and July got late bcos of the collection agencies. I conveyed the same many times to customer services. But no one came to collect last two installments. Then In October month, i got call from bank that i should go to ATM and pay my last two installments which i paid immediately. After that one lady called me up from bank in December that i have to pay Rs. 27k more to close my credit card as my last two payments got delayed. I told her the same thing that i have paid all the installments on time but ur collection agency guys didnt come to pick the same and which i have conveyed to CS deptt many times. I told her when i have already paid six installments then why would i pay 2 installments. Then she told me she will talk to senior and let me know. After that call she never called me up. Then on 15th Jan 2014, i send the grievance mail to nodal office. i got automated mail on my email id that i will get a call back or mail from deptt. But today even after one month i didnt receive the same then today on 5th Feb 2014 i forward that email to MD of HDFC and head of Credit card deppt. After an hour of that mail i found that bank has hold 27k in my salary account which i have with HDFC bank for last 4-5 years. I will not accept this at all. I am very tensed bcos even after paying your due of rs 36160/- still HDFC have kept my funds on hold of rs 27000. I am single working woman. i can bear this behavior after being the saving and salary account holder and mutual fund holder in HDFC bank. This is pathetic. Ananya