[Resolved]  HDFC Bank — Insurance policy procedures

Address:Hyderabad, Andhra Pradesh, 500084

My policy number:90304246
I have received a call from HDFC life regarding the insurance ploicy, they have explaied the details in call.And I have asked them the policy documents before registering, they said that we need to enroll first then only the documents will be dipatched, and if I was not satified I may cancel the ploic.
All this has happened by Tele-services only.
They have debited the Insurance amotunt from my credit card.
I have called them for cancellation of my policy, they are saying that I need to visit branch with in 15days of documents recevied.
For activation they have just done with tele-services but for cancellation they are frocing me to go to branch and need to provide the supporting documents.
As Iam wroking professional and difficult to go to branch on bussiness hours in the weekdays, the HDFC are using this kind of tricks to lock the cutomers and this branch is not operating on Saturdays on which most of the IT employes will have time to do banks or other sort of works.
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Aug 6, 2021
Complaint marked as Resolved 
HDFC Life customer support has been notified about the posted complaint.
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Comments

Hi Naresh, I wish to inform you that the HDFC Life branches are operational on all Saturdays between (9:30 AM to 1:00 PM). Further, you may visit our website www.hdfclife.com to locate the nearby HDFC Life branch in your location for completing the free look process. Alternatively, you can also write your concern to [protected]@hdfclife.com from your registered Email ID for us to assist you.

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