[Resolved]  HDFC Bank — Not satisfied with hdfc life insurance process

Address:

Chennai, Tamil Nadu, 600010

Hi, i am a customer of hdfc life insurance. the policy number: 17982808 and the product is click2 product plus. i have taken this policy in the month of sep or oct 2015 from the branch (olympia tech park, chennai branch). have done all the process and formalities as they asked me to do. have provided the documents as required.

From the starting onwards i am facing lot of issues and troubles while communicating to the branch as well the hdfc insurance office. what are the documents which they have requested, had handover to the hdfc bank (olympia tech park chennai) peoples. but sometimes they miss up and requested again and again. but still i follow up with them and provided everything. while taking the policy, i had requested to ecs clearance for the payment transaction. they have selected that option as well. but some time later the ecs process not happening from my account and i am getting messages and emails from policy office. while checking the branch they said i have to sign a form and need to submit again. the process i have done on the day itself and handover to branch.in may month again was getting messages and emails saying that i did not made the payment of the policy. while checking the branch peoples they promised me, next month onwards you won’t get any trouble and they have taken the action about this. but still am seeing the issue and the payment is not clearing thru ecs. today when i spoke to customer care, they said the document is not yet updated and i need to make the due + late fee + and other charges also. i am fed-up of all such a bull things. can anyone respond me back with the solution?

Thanks
Sabu fernandez.