[Resolved]  HDFC Bank — Surrendered Policy ON HOLD | No UPDATE and NO RESPONSE

Address:

Bangalore, Karnataka, 560076

I am still experiencing the worst service from HDFC life to get my money back.

Myself, Sheeba . I was holding 2 policies with hdfc and surrendered both on Jan 5th 2016 at Jayanagar, Bangalore Branch. As per the policy agreement this has to be credited with in 5-7 working days and I got one of the policy amount credited within 6 days. I was awaiting for the next and it didn’t come even after 2 weeks. I called the[protected] number and there was no update from them and just told its in progress. Since then I called them every day and one fine day someone told its ON HOLD due to address change issue. It was above my logic to understand how address change issue comes for a policy which was taken on the same day with the same details given for 2 policies and one got closed without any issue? There was no answer from customer care exe on this . Surprisingly you will never get any call in response for your grievance complaint as well and there is no direct number to call. Today its 30 days since I surrendered the policy and still no update on the money. Yesterday I came to know through one of the friend who works in hdfc that the branch asked for address change for one policy and the other one should be changed automatically, which was not happened in the system and head office with hold my money.
Question 1: if any issue, the customer should the first one to be informed- why this is not done even after a month ?
2. why there is no response for the grievance call / support mails?
3. Customer deserve an extra payout for the money they are holding illicitly .
4. why “ escalation “ matrix given in site is not working?
5. Unfortunately I am still chasing HDFC for my hard earned money …
6. Never ever recommend hdfc to anyone, it’s a lesson learnt.