HDFC Bank — My hdfc credit card smart pay missused by hdfc credit card smartpay side

Re: you have misplaced as my named bill ph.24001170, bill no14276171.Confirmed by hdfc bank credit card section what you say about this illegal by you
Appellate.[protected]@in.Airtel.com
To
Csv.[protected]@yahoo.com
Today at 12:19 pm
Dear c s velayutham,
Greetings from airtel!
This is in reference to your email regarding the payment related on your airtel fixed line account: [protected].
As discussed over the phone on [protected], i have cross verified and can confirm that the payment of rs. 17076.29/- credited from your credit card has been posted to the account number: 14276171 which is in the name of `india ideas.com ltd�.
Please be informed that the payment has not been posted to your account bearing the fixed line number:[protected] which is in the name of `shunmugavelayudam�.
Furthermore, i have attached the statement of account (Soa) along with this mail for your reference, which provides you the clear picture of the same.
Hence, i request you to co-ordinate with the respective bank to process with the reversal of the payment.
For further queries, please do email.
Customer touch points:
Level 1: customer care: [protected]@in.Airtel.com and 121/198, working hours - 24/7.
Level 2: nodal team: nodal.[protected]@in.Airtel.com and[protected], working hours: 9:30 to 6:30, monday to friday.
Level 3: appellate authority: appellate.[protected]@in.Airtel.com and[protected], working hours: 9:30 to 6:30, monday to friday.
Please visit our website www.Airtel.In for a range of products and services.
Regards,
Vinoth kumar ma


Bharti airtel limited


Re: [|bal|ref20810874|] fraud bill has been received from my hdfc credit card account no.[protected].On 29.09.2015.(3)
[protected]@in.Airtel.com
To
Csv.[protected]@yahoo.com
Oct 2 at 1:41 pm
Dear c.S velayutham,

Greetings from airtel!

This is in reference with your email regarding billing concern for your airtel fixed line number [protected].

We regret for the inconvenience caused.

As per your request we would inform you that the last payment bill is rs 796.86/- which is updated on[protected] and all the outstanding has been cleared.

For further queries, please do email us. We would be glad to assist you.


Best regards
Devi thennarasu
Service specialist
Airtel business


"if you are not satisfied with the resolution of your complaint, you may contact appellate authority with the sr number. Please click onhttp://airtel.In/applications/xm/mobileappellateauth.Jsp for appellate authority details."


[protected]original message[protected]
From: csv.[protected]@yahoo.com
To: [protected]@in.Airtel.com
Cc:
Sent: 01/10/2015 12:35:49 am
Subject: fw: fraud bill has been received from my hdfc credit card account no.[protected].On 29.09.2015.

Thanks, and regards,


C.S.Velayutham.

[protected].


On thursday, october 1, 2015 12:25 am, shunmugavelayutham kamini
Wrote:


Complaint for my land line[protected]telephone `s fraud amount air tell
Bill (Rs.17, 076.29)bill
No. 1427 6171.
From
C.Shunmuga velayutham
11-1(Upstairs), matha west street,
Opp.Valliammai matriculation school,
Tirunelveli town 627006.
Ph.[protected].
To
121 @in.Airtel.com/airtel ltd head
India
Sub.: faulty/fraud bill has been send billno.[protected] amount rs.17076.29 to
My credit card account
On my smart pay hdfc bank credit card a/c [protected], (The biller airtel
Ll che reference number
[protected] yester day. It has been came to know from my hdfc credit card bank.
My land line broad band telephone number is[protected].Pl. Call me any
Further quiry
Ph.[protected], [protected].
Sir
Good evening
The above said subject of matter amount rs.17076.29(Seventeen thousands seventy
Six rupees and twenty
Nine paisae) has been received the biller airtel ll che reference number 1427
6171) yester day. Now i
Request you give me details immediately as soon as possible. Here with my hdfc
Bank reply mail has been
Forward to your [protected]@in.Airtel.com, abbellate.[protected]@in.Airtel.com
Regards,

C.Shunmuga velayutham.
Ph.[protected], [protected].


Thanks & regards,

C.S.Velayutham.
Ph.[protected].
Ph.[protected].


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- airtel_land_line_bill_complaint.Pdf
This e-mail and any files transmitted with it are for the sole use of the intended recipient(S) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that bharti airtel limited or its subsidiaries and associated companies(Collectively "bharti airtel limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of bharti airtel limited. Before opening any attachments please check them for viruses and defects.
Reply reply to all forward more
Csv pillai madam / sir herewith forward as my landline airtell number([protected]) has been confirmed by airtel.Please look into the matter as to refund my debited amount from my credit card account no.[protected]
Today at 10:48 am


Re: faulty/fraud bill has been send billno.[protected] amount rs.17076.29 to my credit card account on my smart pay hdfc bank credit card a/c[protected]
Appellate.[protected]@in.Airtel.com
To
Csv.[protected]@yahoo.com
Oct 1 at 12:37 pm
Dear c.Shunmuga velayutham,

This is in reference to your email regarding bill payment issue for your airtel account number [protected].

As confirmed on phone [protected], i would like to inform you that the amount of rs.17076.29/- was credited to the airtel account number 14276171 on[protected] via billpay option.

So i request you to co-ordinate with the bank to reverse the payment to your credit card account.

In case, you still continue to face any problem in this regard, please do let us know, so that, we may further follow up on the same.

Customer touch points:
Level 1: customer care: [protected]@in.Airtel.com and 121/198, working hours - 24/7.
Level 2: nodal team: nodal.[protected]@in.Airtel.com and[protected], working hours: 9:30 to 6:30, monday to friday.
Level 3: appellate authority: appellate.[protected]@in.Airtel.com and[protected], working hours: 9:30 to 6:30, monday to friday.
Please visit our website www.Airtel.In for a range of products and services.

Regards

Rajkumar neelakantan


Bharti airtel limited


[protected]original message[protected]
From: csv.[protected]@yahoo.com
To: appellate.[protected]@in.Airtel.com
Cc:
Sent: 01/10/2015 01:44:06 am
Subject: faulty/fraud bill has been send billno.[protected] amount rs.17076.29 to my credit card account on my smart pay hdfc bank credit card a/c [protected], (The biller airtel ll che reference number[protected] yester day(29.09.2015). It has been came to know from my hdfc credit card bank.

Complaint for my land line[protected]telephone `s fraud amount air tell
Bill (Rs.17, 076.29)bill no. 1427 6171.
From
C.Shunmuga velayutham
11-1(Upstairs), matha west street,
Opp.Valliammai matriculation school,
Tirunelveli town 627006.
Ph.[protected].
To
121 @in.Airtel.com/airtel ltd head
India
Sub.: faulty/fraud bill has been send billno.[protected] amount rs.17076.29 to
My credit card account on my smart pay hdfc bank credit card a/c
[protected], (The biller airtel ll che reference number[protected]
Yester day. It has been came to know from my hdfc credit card bank.
My land line broad band telephone number is[protected].Pl. Call me any
Further quiry ph.[protected], [protected].
Sir
Good evening
The above said subject of matter amount rs.17076.29(Seventeen thousands seventy
Six rupees and twenty nine paisae) has been received the biller airtel ll che
Reference number[protected] yester day. Now i request you give me details
Immediately as soon as possible. Here with my hdfc bank reply mail has been
Forward to your [protected]@in.Airtel.com, appellate.[protected]@in.Airtel.com
Regards,

C.Shunmuga velayutham.
Ph.[protected], [protected].
Herewith attached my signed complaint letter pl. To see and look into the
Matter.


The following message came from hdfc bank credit card:


From:


"hdfc bank credit cards support" | add to
Address book |this is spam


To:
"shunmugavelayutham kamini"


Subject:
Re: 'hbl=[protected]' miss used my credit card by your office side to be refund
This amount rs.17076.29 to my credit card account


Date:
Wed, 30 sep 2015 14:46:14 ist


Dear mr. Shunmugavelayutham,

Thank you for writing to us.

This is with reference to your e-mail regarding your hdfc bank international
Credit card account.


We observe from our records that smartpay facility activated for the
Biller airtel ll che reference number 1427 xx 71 . We wish to inform that
Smartpay payment processed basis the billing information received from the
Biller. For further clarification please liase with the biller.


Kindly note the query reference number for this e-mail: [protected]
In line with our focus and commitment to customer service, we trust the issue
Has been resolved to your satisfaction. If you are not satisfied with the
Resolution, you may write to our grievance redressal officer mr. Manikandan ps
At hdfc bank cards division, 8, lattice bridge road, thiruvanmiyur, chennai �
600041 or e-mail atgrievance.[protected]@hdfcbank.com. Alternatively, you can
Call our grievance cell at tel:[protected].

We are committed to continuously enhance our customer experience by providing
More value for our products and services. Towards enriching our customer
Experience, we provide best in class digital solutions through netbanking /
Mobile banking and payzapp.

Payzapp puts the power of banking directly i
This e-mail and any files transmitted with it are for the sole use of the intended recipient(S) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that bharti airtel limited or its subsidiaries and associated companies(Collectively "bharti airtel limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of bharti airtel limited. Before opening any attachments please check them for viruses and defects.
Reply reply to all forward more
Csv pillai airtell my account on ph.[protected] confirmation letter. Thanks, and regards, c.S.Velayutham. [protected].
Today at 11:12 am
To
Cc/bcc
• hdfc bank
• hdfc bank
• shunmugavelayutham kamini
•

Message body