HDFC Bank — Not refund of processing fee

Address:

Ghaziabad, Uttar Pradesh

Sir,
I have applied for home loan in hdfc bank as some documents are Not satisfied the condition for the approval for loan but there is a processing fee for the loan which is called as loan processing fee as bank was deducted from my account but not they are not returning. I tried to call, mail them for the refunding of fee but they don't even tried to check the scenario and now ignoring us by giving dates. So i request you to do something in favour o[censored]s.
Thanking you