HDFC Bank — provided my name in Civil though the fault is at there side

Address:

New Delhi, Delhi

Hi,

I am using HDFC bank credit card from past 3 years and later i thought to close the card and clear all undue balance on my card.
I called them in June and asked for remaining balance so that i can clear it.The amount which was said I cleared it and after that never did any transaction.
In august when i applied for loan i got to know that my name is in civil because i dint pay one of my previous emi(1700 Rs).I paid around 20000+ Rs bill to clear ..why i will leave this amount?? makes no sense to me

-I never got any email or phone call /msg to tell me if anything is pending.
- I called them couple of times in mid, but still they never mentioned
- In june when i asked for total balance to clear, they said this is final amount and you dont have to pay anything after this(wrong communication)
- no intimation of name given in civil
-Now i cant avail loan because of this 1700 overdue amount that i have cleared once i got to hear about it.

Please let me know what can be done in this case.

regards,
Abdul Azim