HDFC Bank — Incorrect charge on my card

Address:	411033
Website:	hdfcbankregalia.myrewardz.com/Movie/1

I am not receiving any response on this from [protected]@hdfcbankregalia.com. Have called the HDFC concierge desk twice and requested an escalation on 24th July... no response yet...
See the chain mail below...pathetic service...
[protected][protected][protected][protected][protected]----
From: Rahul Ghildyal [mailto:[protected]@gmail.com]
Sent: Sunday, July 24, 2016 11:54 AM
To: Member Support
Cc: Rahul Ghildyal
Subject: Re: Incorrect charge on my card - mob#[protected]

I am being charged 650 in my current statement.
I have clearly mentioned that this transaction did not go through, in my earlier email.

I expect someone to read my mails carefully and revert.
If you are charging me 650 for a ticket booking which did not go thorugh, provide me the voucher number and i'll pay it.

Its really frustrating to spend time calling the desk and typing emails.
I am just one step behind to cancel this card if i still dont get any response on this.

On Wed, Jul 6, 2016 at 1:46 PM, Rahul Ghildyal wrote:
Hi,

I havent recevied any response on this and my due date is approaching.
i asked for a reversal of 1300 and only got a reversal of 650.
I am paying 1300 less from the amount due.
Do ensure that this mess is sorted out by the next statement and i am not being asked to pay up.

If you still feel that i need to pay 650 more please provide me the voucher number against which i am being charged.

i m kinda frustrated for not receiving any response to my previous email :-(

On Fri, Jun 24, 2016 at 11:21 AM, Rahul Ghildyal wrote:
I just received one message for reversal of Rs.650. There are 2 transaction of 650 each totaling to 1300.
Please lok into this on priority.

On Tue, Jun 21, 2016 at 6:22 PM, Rahul Ghildyal wrote:
Card Holder's Name: Rahul Ghildyal
Card First Six and Last Four digits:4854 XXXX XXXX 4311
Diners Card Variant (Rewardz / Premium / Black): This is a VISA Card - REGALIA
Amount paid by card: 650 + 650 = 1300
Date and Time for captured Amount - I am looking at the messages which came

1. 650 - 16th June 2016 at 15:41:38
2. 650 - 16th June 2016 at 15:44:14
For both of these i never got any booking confirmation and this was confirmed by the lady on the phone whom i spoke to.

On Tue, Jun 21, 2016 at 5:57 PM, Member Support wrote:
Greetings from HDFC Bank Concierge Services!!!

We apologize for the inconvenience caused to you.

Please provide us the following details to check the status for the same:

Card Holder's Name:
Card First Six and Last Four digits:
Diners Card Variant (Rewardz / Premium / Black):
Amount paid by card:
Date and Time for captured Amount


On receipt of the above details, we will be able to assist you on this.


For any further assistance, kindly contact HDFC Bank Regalia Helpdesk on
[protected] or email us at [protected]@hdfcbankregalia.com

Yours sincerely,
Harshada Nare
HDFC Bank Regalia Helpdesk

On Tue, Jun 21, 2016 at 11:34 AM, Rahul Ghildyal wrote:
Hi,

Subsequent to my call yesterday evening i was asked to send this email.
I tried to book movies tickets on 16th June, and got an internal error after entering my OTP, twice.
I then called the Concierge helpline and a lady help me book the tickets. Confirmation attached below.
I have been incorrectly charged for the 2 bookings which did not go through.
The lady on the phone also confirmed that there were no bookings reflecting.
The seats i tried to book (unsuccessfully) were M1 & M2 in the first go and then M3&M4 in the second go. these seats were occupied in the movie hall. I finally got M5&M6 (as in the confirmation below)

Can this be please addressed ASAP and the charges be reverted?
The mobile number on the card is [protected]. In case you want to talk to me the number is [protected].
Attaching a screen shot of my statement, as instructed.

Regards
Rahul