HDFC Bank Standard Life — No action on cancellation request within given timeframe

Address:	Mumbai City, Maharashtra, 4110607
Website:	hdfclife.com

Hi, I initiated a process of buying online term plan of HDFC click 2 protect on 07/10/2015. Policy Plan - Term Plan of 50 Lakhs Cover Application No. - S[protected] Proposal No.[protected] Premium - Rs. 5367 Deducted - Rs. 10, 734 I was wrongly charged twice Rs 5367 for a single policy of HDFC click 2 protect on 07/10/2015. I sent a mail regarding this on 08/10/2015 to resolve the issues. As this was not resolved, I requested for cancellation of policy on 09/10/2015. I sent a mail for cancellation of policy on 11/10/2015. The same was confirmed on call beforehand. Since then, several follow up calls and mails has been dropped but there is no any valid response. Its going to be almost a month, but there has been no resolution. Their customer care is pathetic and always keeps me on hold in the name of system check and excuses are given when I request them to transfer the call to the senior supervisor. Even their assurances to act within 48 hours have failed many times. Once the premium is paid, onus is on customers to follow up every then and now whereas there have been no accountability at all from HDFC's side. I want them to pay for their in-accountability, casual approach and causing mental agony to the clients. Genuine Query: If simple issue of cancellation request within 2 days of initiation can not be resolved even after a month, are they even competent enough to function in this market? Thanks & Regards, Sudhanshu Pandey -[protected]