[Resolved] Healthkart — Isopure cookies and cream

Fazal87

from Mysore, Karnataka

Address:	Mysore, Karnataka, 570015
Website:	www.healthkart.com

Dear sir,

I had ordered isopure cookies and cream whey protein and surprised to see the seal open, I am regular buyer from healthkart and doubt the product genuinety aswell now as taste also varies from last ordered same product to the current and container has been tampered from behind also raises so many questions in mind, will send the powder for testing and will revert with the analysis report
Supplier details; Activelifestyleretail; Thane

Thanks

Meer Fazal Mahamed
No.100 2nd main bannimantap C LAYOUT
Mysore - 570015

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Nov 13, 2016

Complaint marked as Resolved

HealthKart customer support has been notified about the posted complaint.

Verified Support

Oct 12, 2016

HealthKart Customer Care's response Dear Meer Fazal, we are really sorry to hear about the experience you had with us. We don't want our customers to face such kind of trouble with us.

Would request you to help us with snapshots at [protected]@healthkart, we'll take it up immediately with our vendor to get the issue resolved for you on priority.

Thanks
Stay Healthy
Team Healthkart

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Comments

Akshay Mandaokar

from Pune, Maharashtra

Hi, I have order and Muscleblaze mass gainer. I have choose option of cash on delivery. But now I want to cancel this order. I couldn't found any option for cancel the shipping of this product. Please let me know from whom I have to contact for cancellation of this product. My order number is HKM[protected]

HealthKart Customer Care's response, Oct 12, 2016

Verified Support

Hi Akshay, we are sorry to learn that you wish to cancel your order.

However, the same shipment has reached destination & it is "Out for Delivery" so, we can't cancel it directly. Need not to worry, you can deny to take the parcel & same would get returned to our warehouse & will automatically stand cancelled.

Thanks
Stay Healthy
Team Healthkart

prashant kushwah

from Dhamtari, Chhattisgarh

This is with reference to the order no.HKD[protected] for the purchase of BCAA but the outer seal of the product was broken & I have mailed you the images but yet no reply or telephonic conversation by your side.