[Resolved] Healthkart — Product not supplied in full quality! | |||
Dear sir/madam, This is with reference to the order no. hkd[protected] for the purchase of 2 vitamin a dry (5000 iu) of 60 capsules. but we received a packet (on 15/09/2016) containing only one pack/bottle of the product. a complaint in this regard was made telephonically to you on 16/09/2016. However, the second packet (received on 17/09/2016) contained the desired products in appropriate quantity. We have made video for both the packets, but sending you the only one wherein we found the product less in number. Since the file is too large i was facing difficulty in uploading; however, finally it could be done successfully. While complaining for this fraud to you i was asked to send photo/video for the same. the same is provided for your necessary action. Please fins attached the same for further necessary action to supply the second box immediately or refund the amount for the second pack if you cannot supply the product. Thanking you. Faithfully yours, Suresh kumar. 5-d, 3rd floor, scientist apartment Pusa campus, i. a. r. i., new delhi-110012. Was this information helpful? | |||
Oct 31, 2016 Complaint marked as Resolved HealthKart customer support has been notified about the posted complaint. Verified Support Sep 24, 2016 HealthKart Customer Care's response Dear Suresh, we are sorry for the trouble faced by you.We tried fetching video & snapshots from your registered mail id - [protected]@yahoo.co.uk but unable find anything. Would request you to share email id with us from which you have shared all the details so that we can immediately take next course of action on the same. Appreciate your patience & support. Thanks Stay Healthy Team Healthkart Verified Support Sep 30, 2016 HealthKart Customer Care's response Dear Suresh, please be informed that as per the details shared by you we have placed replacement order against missing quantity of Healthvit Vitamin A Dry (5000 IU), 60 capsules product. We hope that same will be dispatched in 1-3 working days and after that it will be delivered to you in 4-5 working days after dispatch. However we will try to deliver the product as soon as possible. Your patience and understanding is appreciated. Thanks Stay Healthy Team Healthkart | |||
2 Comments | |||
Comments
I ordered on 15th and my product is shipped on 17th and after that there was no updates on tracking. estimated delivery date was yesterday
I should've received it by now or i should know where my product is. poor service
my tracking Id: HKD[protected]
I should've received it by now or i should know where my product is. poor service
my tracking Id: HKD[protected]
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However, would request you to share your concerned Order id with us so that we can process the request for cancellation.
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