[Resolved]  Healthkart — Product not supplied in full quality!

Address:110012

Dear sir/madam,
This is with reference to the order no. hkd[protected] for the purchase of 2 vitamin a dry (5000 iu) of 60 capsules. but we received a packet (on 15/09/2016) containing only one pack/bottle of the product. a complaint in this regard was made telephonically to you on 16/09/2016.
However, the second packet (received on 17/09/2016) contained the desired products in appropriate quantity.
We have made video for both the packets, but sending you the only one wherein we found the product less in number.
Since the file is too large i was facing difficulty in uploading; however, finally it could be done successfully.

While complaining for this fraud to you i was asked to send photo/video for the same. the same is provided for your necessary action.
Please fins attached the same for further necessary action to supply the second box immediately or refund the amount for the second pack if you cannot supply the product.
Thanking you.

Faithfully yours,
Suresh kumar.
5-d, 3rd floor, scientist apartment
Pusa campus, i. a. r. i., new delhi-110012.
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Oct 31, 2016
Complaint marked as Resolved 
HealthKart customer support has been notified about the posted complaint.
Verified Support
Sep 24, 2016
HealthKart Customer Care's response
Dear Suresh, we are sorry for the trouble faced by you.

We tried fetching video & snapshots from your registered mail id - [protected]@yahoo.co.uk but unable find anything. Would request you to share email id with us from which you have shared all the details so that we can immediately take next course of action on the same. Appreciate your patience & support.

Thanks
Stay Healthy
Team Healthkart
Verified Support
Sep 30, 2016
HealthKart Customer Care's response
Dear Suresh, please be informed that as per the details shared by you we have placed replacement order against missing quantity of Healthvit Vitamin A Dry (5000 IU), 60 capsules product. We hope that same will be dispatched in 1-3 working days and after that it will be delivered to you in 4-5 working days after dispatch.

However we will try to deliver the product as soon as possible. Your patience and understanding is appreciated.

Thanks
Stay Healthy
Team Healthkart
Complaint comments 

Comments

Want to cancel the order as I received the items which I cancelled and accepted the delivery of them and so I no longer need not these items.
HealthKart Customer Care's response, Sep 30, 2016
Verified Support
Dear Priti, we are sorry to learn that you decided to cancel your order.

However, would request you to share your concerned Order id with us so that we can process the request for cancellation.

Thanks
Stay Healthy
Team Healthkart
I ordered on 15th and my product is shipped on 17th and after that there was no updates on tracking. estimated delivery date was yesterday
I should've received it by now or i should know where my product is. poor service
my tracking Id: HKD[protected]

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