Hebron Transport — Poor Service

Address:

Bangalore, Karnataka

I booked a bus service of "Hebron Transportation" through redbus to travel from Bangalore to Chennai. The timings of the bus were 5:05 AM and my reporting time was 4:50 AM. I reached at my boarding point (Silk Board) ahead of time and i was waiting for the bus when i got the message that bus would be late about 15 minutes. After waiting till 5: 20, i called driver. The driver asked me to wait for another 10 minutes. When i realized it was more than ten minutes, i called the driver again. The driver said that he had crossed the "Silk Board" stop. Obviously, i was annoyed, since i had been waiting for 1 hour now. I told him to wait for me and share is location so that i could reach there and board the bus from there itself. The bus driver told me to reach at Bomanallee Stop. When i reached there, i could not find him and then called him again. He told me to come at Electronic City. When i reached there, i called him, but the guy did not pick up the call and i had to return back. This was the worst experience. The auto driver charged Rs 650, i did not get the bus and i missed an important meeting. I want the company to refund my ticket amount as it was not my fault that i missed the bus. Kindly refund the money as soon as possible. Details of my ticket are as follows: Ticket no: TH9B47966839 PNR no: HT347917 Date: 17th August 2015