Hero MotoCorp Customer Care
Hero MotoCorp Ltd.
Customer satisfaction rating: 1%
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366
COMPLAINTS

Hero MotoCorp Customer Care

Hero MotoCorp Ltd.

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Address
34, Community Centre, Basant Lok, Vasant Vihar
New Delhi
New Delhi District
Delhi
India - 110057

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
59
32
Phone:
Fax:

Additional info
Customer satisfaction rating
1%
Complaints
366
Responses
1
Resolved
2
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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Hero MotoCorp Customer Care related pictures (40)

Hero MotoCorp Complaints & Reviews

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Hero Motocorp — Bike (splendor - i - smart) problem

 dr.abhi on May 23, 2016
Sir/mam,

i am not satisfied from my splendor - i - smart bike, because his milage problem, handle issues continue maintained.And your service center is also not resolve the my problem & and not provide me satisfactory answer.Pls depute any other person for resolving my problem.My request no is 10038-0516-402 not resolve by you. Please aap log kuch kariye meri problem ko service center ke aage badhaiye kyuki service center walo ke bus ki bat nahi hai milage or handle prblem solve kar pana, mai bahut paresan ho gaya hu aapki bike purchase kar ke jab se lia hu rula rahi hai milage or...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — My hero hf deluxe average problem.

 sandeep tukaram deshmukh on May 21, 2016
Hf deluxe bike problem

Name:- deshmukh sandeep tukaram.
Mob no 8796981590

Address:- ahmednagar.
Model:-hfndc dcs ccr rbk.
Engine no.:- 37898.
Chassis no.:- 20801.
Dealer name:- saideep auto. Ahmednagar.

To
The manager
Hero motocorp ltd.

Dear sir

I was purchased hero hf delux on 14_12-2015. My bike has problem of average.

I was went 10 times in saideep workshop. But my bike problem is not solved till date.
So i am very disappointed with the service of this...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — Complaint in hero duet

 harpsingh on May 21, 2016
I am recently buy hero duet vx (Grace gray) with engine no jf33aaffd24726, and chassis mbljf16esggd21104, on 08/05/2016, i have complaint against this scooty about starting problem and average. Which is company claimed 63.8kmpl and i get 20 kmpl, second day i complainted to showroom for not starting after serveral times they ask for pull chowk and start every time. I face so many problem during driving scooty didnt start at once and average problem is tooo bad for me. I also take 1 st service as the showroom asked to do. But the problem same consist....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — I have got many defects in my newly purchased passion pro bike

 Aadi8541 on May 21, 2016
Sir/madam, i have purchased a hero passion pro self, drum, alloy variant on 11th may, 2016 from mahindra motors, jodhpur. I don't even got a properly clean bike when i got delivery. I have found some defects in the bike first day that are: 1. The handle of bike is loose fitted and bike is dancing on the speed of 30-50 km/hr. Side view mirrors are loose fitted and they got some scratches on it. The rear brake light isn't working with rear brake panel. Reset button of trip meter isn't working and fuel gauge is also not working properly, some time it shows single line and some time double. I mean 2...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — Price and defective bike

 Avi80567 on May 20, 2016
I recently visited your showroom shanti automobile at munger bihar. I purchased a scooter from here. When i purchased it is said that the maestro scooter was of rs. 56 thousand however bill was given only of rs49 thousand assesseries charges and other charges made bill was not given. Even number plate was also charged 280 rs moreover the behaviour of delar and staff is very bad. Even spair parts and other things are also costly. No technical services provider there. You r requested to look into the matter it is good for hero image in munger bihar...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — Non issuance of good life card

 Manmal Jain on May 20, 2016
I have purchased hero maestro edge on 06/04/2016 vide invoice no.11601-02-sinv-0416-33 from sri venkatesh horo motors, yadgiri (Karnataka), from the day of purchase i requested fro issue of good life card but they dealyed saying we will issue at the time of 1st service. On the day of 1st service my whole day wasted but no card was issued, giving one by one excuse.
I am a business man if i waste my whole day like this how could i manage i family, for such a simple matter.
No proper response from the dealer....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — Starting prob & mileage

 Dharmendra Solot on May 18, 2016
I am dharmendra singh. I am serving army. Maine herp maestro ki scooty jaipur se morani motors se csd dwara kharidi thi 02 dec 2014 ko. Jiska np rj 40 sb 5465 hai ab yah scooty elf start nahi hoti hai aur kabhi kabhi yah chalte chalte band ho jati hai meri free service 02 jul 2016 ko last hai maine samay per har swrvice kar vayi hai iski milage bhi poor hai aur aap se nivedan hai ki aap jaldi se mei complaint action kare. Me abhi luckniw me posted hu...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — Vehicle has the starting problem and unsatisfactory service of hero and it's vehicle

 bhugarg159 on May 18, 2016
I purchased a hero pleasure from vadodara at m/s century bikes near shastri bridge. It has purchase date 25-03-2016. My vehicle has the starting problem. It takes too much time to get start even after using the choke. Many times i have visited service center of hero but they are not providing me the proper solution and they are saying that it usually takes time. But at the time of purchasing the vehicle they said that it has good vehicle....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — My vehicle is fully defect

 Ranjithkarthi on May 17, 2016
My self v. Ranjithkumar 9790233233
I purchased my vehicle at nagappa hero annanagar chennai 01.12.2014
My vehicle number is tn 05ay 9443
Completely am not satisfied with hero service and vehicle performance.
I have check with my vehicle more than 5 service centers in chennai
I am facing lot of problems with my vehicle.
Below mentioned complaints are am facing :
I wont trust hero authorized service centers its completely useless..
1. Engine noise from the date of purchase
2. Vehicle blocked & cut offf while driving
3. Vehicle...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — I'm complaining about delayed registration and repeated harassment

 Debopam Hazra on May 16, 2016
This is to inform you that, I m Dr. Debopam Hazra bought a new scooty hero mastro edge on 03-04-2016 form supreme automobile, Tamluk, purba medinipur with Bill no 083, s/l no- TAM 003, key no- 8777. I m now facing problem with key lock and delay in process of registration. The supreme automobile company is harrasing me since day 1 of purchase. Please do the needful....
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — Very poor helmet quality

 aby001 on May 16, 2016
I have purchased new bike iSmart from noida and they provide me a very bad helmet. This helmet is too cheap. If you are including helmet cost in customer invoice so why not provide good helmet as per the government law. They just provide me a helmet "Ruf & Tuff" company and helmet is break if i drop helmet from 10 feet.

So, please never use all those helmet which you get from the Hero. They are just cheat the peoples only....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — Hero splendor plus

 nemi3001 on May 15, 2016
Dear sir
Sir mene 9 January ko hero splendor plus jiska number HR35L1003 li thi or suru se hi iske soccer me problm thi m kai bar dikha chukha khte h iska koi solution nhi h ye aawaz to aayegi fir iske handle me problems aane lg gyI m mere job chod kr kai batlr dikha chuka bs nut tite kr kr de dete h main solution nhI krte h or mint mint me charge mangte h or iske engine me bhi leakge h oik solution nhi krte h mbike ko kai bar dikha chuka but koi solution nhi h plzzzz help me

Regards
Nemi chand...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp Ltd — Oil leakage from Engine

 Bivek Kumar saw on May 15, 2016
Dear sir
My name is bivek kumar saw, i have purchased hero hf deluxe on 27/01/2015. I am facing oil leakage problem from engine from starting. I have complained many more time during servicing at dua motors, rourkela, sundargarh-769001 odisha state but technician said to me that the oil is coming from drive chain. They did not checked it properly. Now i visited the service center on 4/5/2016 with the same problem then the technician checked the bike and change the oil seal and gasket l crank and said to me that the problem will not repeat again but after 3 days the problem comes again then...
Complaint comments  Read comments [2]Complaint category Motorcycles & Scooters

Hero Motocorp — Service Issue

 Shashi1079 on May 14, 2016
Hi Team,
My previous request ID is 21317-0516-67
Thanks for your support. I have received the call from service center for sharing an issue on this and they have also taking the issue on this complain but still issue is not resolve just because of fault of service.
RL Motors has been completed the service on 12th May 2016 and as per previous report handover the bike to me, as I have already explain the previous problem (there is nothing is mention about the sound related issue because I have not lesion any sound of timing chain, chain sprocket or crank ) and I have also received...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — Regarding service problem and service staffs poor response.

 kaushal% on May 13, 2016
Dear sir,
I am sorry to say you that i have complained regarding bike servicing in hero service center oswal motors pvt ltd.
A-81 gt karnal road, opposite hans cinema, delhi-33
Authorized dealer: hero motorsport ltd.

Sir, regularly went to above service center for servicing of bike due to near by hero service center but service personal were not responding properly. Last time i went for servicing on 02-05-2016. They did not solved all my issues call me to visit another service day. I also went for the same on sunday but they did not keep his word again call me...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — Service Issue

 Shashi1079 on May 12, 2016
Hi,
As on today in afternoon i have visited into rl motors for service and maintenance of my two wheeler registration no. Rj18sc0839 and discussed with service engineer. He checked the bike condition and provide the estimate amount of inr 3000/- (Approx) for service and repairing of bike. I have done for it and handover my bike to the authorized service center and i have received the return back time of 6:30 and when i visited on correct time, i have seen service of bike is not completed yet, when i discussed with cash counter, the person says, now no one is available for complete the polish...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — Wrongfully charging even not providing invoice (bhanu motors, hyderabad)

 rajeebbb on May 12, 2016
Dear sir/madam,

Since from four years am doing service of my bike (Hero x pro) in an authorised hero dealer bhanu motors pvt ltd, erragada, hyderabad.

I had seen several times they charges for several purposes without giving invoice. Simply every time they are convincing me that will mail you.

But few days back i did servicing and they charged some extra amount but didn't gave invoice on which i started asking them the valid invoice.

Numerous mail and numerous telephonic communication had with the personnels but no one responding.
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — Servicing not done properly

 Prapull Khanderao on May 12, 2016
Hi,

We have given for general service, my hero pleasure at City Works, which is hero authorized service station. I had issues with handle or fork alignment and performance, they repaired the fork, but after few days still I am facing the issue. I approached them again complaining about the issue and i had left arm pain while riding it.

Still issue not resolved. It's really a serious concern. Please take appropriate action on service station.

I approached several times but they are not responsive at all and care less.

Bike number: AP23AH6651,...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — Karizma zmr

 jtc on May 11, 2016
Hero warranty and reliability of products
Hello team,
We have been trusting hero services and products from ages and with same hope we bought a hero karizma bike in dec 2015. My bike no. (Karishzma zmr white gj03dk/6626) your dealer at gujarat rajkot at
M/s. Aan automobiles,
Address :near parewadi chowk,, kuwarvada road,, rajkot - 360 003telephone :0281 - 2431020, 2432040 mobile :09824490900 email :aan. Rajkot@heromotocorp. Bizcontact person:shyam n raichura
Problem in my bike is that it was failing my disk break in 3 time and all time dealer said it's not a...
Complaint comments  Read comments Complaint category Products & Services

Hero Motocorp — Hero glamour battery charger not availavle

 Sumit Mongia on May 11, 2016
Dear sir/madam

My bike is standing at sehgal automobiles in mathura road, faridabad from 19.04.2016 due to not available of battery charger. It is very shocking that hero motocorp part is not available. Pls take my matter and solve my problem as i have only one bike.
Details are following.

Registeration number - hr26bt5530
Rigisteration name - sanjay narang
Hero glamour electric
Sehgal automobile, faridabad
Standing from date 19.04.2916
Battery charger not available.


Regards
Mahesh narang
Mobile...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

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