Hero MotoCorp Customer Care

Hero MotoCorp Customer Care

Hero MotoCorp Ltd.

34, Community Centre, Basant Lok, Vasant Vihar
New Delhi
New Delhi District
Delhi
India - 110057

Customer Care Phone Numbers and Contacts

Tollfree:
1 800 266 0018
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Phone:
+91 11 2614 4121
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+91 11 2614 2451
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Fax:
+91 11 2614 3321
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+91 11 2614 3198
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Satisfactory Rating
1%
Complaints
240
Responses
0
Resolved
1
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
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Hero MotoCorp related photos (21)

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Hero MotoCorp Customer Care related pictures (21)

Hero MotoCorp Complaints & Reviews

Heromotocorp — Defective maestro scooter

 rinkrina on Feb 4, 2016
Sir,
I purchased a hero maestro scooter UP 78DW 4287 on 02 Apr 2015 from allied motors jajmau kanpur. After 1st servicing I noticed a abnormal sound from engine and jerk during starting . On 06 Sep 2015 during second servicing I lodged a complain regarding jerk & abnormal sound from engine to allied motors.That he rectified jerk and he regarding abnormal he told its not from engine he tighten all loose nuts and bolts. On 11 Dec 2015 I notice that self starter not working, engine is not switching off, kick is stucked and sound from engine .On 12 Dec 15 I take the scooter to Allied motors...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — Super splendor service

 Srinivasan Rajenderan on Feb 1, 2016
Today at HM motors I had given my super splendor for paid service to replace sprocket and other parts ref 11238-03_RINV-0216-9435/01-02-2016.
After device I had found that chain bottom guard is missing, I had had enquired about the same they refused to replace my guard and giving wrong answers.
Please replace the same
Regards
Srinivasan R
9789973738...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Hero Motocorp — Super splendor 2008

 Srinivasan Rajenderan on Feb 1, 2016
I had given my vehichle to HM motors Chennai. 600116.
Invoice date 11238-03-RINV-0216-9435/01-02-2016
Morning chain lower cover was there but evening after sprocket replacement the Lowe cover missing the concern staff were not diverting and misguiding please replace the guard at the earliest.

R.Srinivasan
9789973738...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Hero Motocorp — Hero splendour pro oil leakage problem

 jangrasanjeev8 on Jan 25, 2016
I am using the splendour pro model but i am facing problem with the leakage from engine

i had visited 8 times for the same issue
to the
nirmal motors
karnal
but not resolved still...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — Bad material of bikes midgard

 Vinod Kumar192 on Jan 24, 2016
Vinod Kumar
I have purchase a bike of super splender, now it is only three months of purchase, and its modgard is broken on the of riding, and it is suddenly stopped on flyover
The condition is very bad of material from which it is made, I have send the relative pics of bike, the bike no. Is ( DL 11SL 4990 ) and the mob no. Is 9899240192 .
17 minutes ago
Vinod Kumar
The material is very bad from which it is made ...
The experience is very bad......
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — Sprocket hub

 Pasupathy rejoice on Jan 23, 2016
my bike sprocket hub was damage so I can't my bike any more I visited all hero authorized center no was having instead they have new model

What about the old what's make change if it is changed. Pls give solution...
Complaint comments  Read comments Complaint category Products & Services

Hero Motocorp — Hero maestro edge [Resolved]

 aslam533 on Jan 22, 2016
I just want to let you know that I purchased Hero Maestro Edge blue Color on 1st January 2016 From Auto Needs India Pvt. Ltd.
Registration No. DL7SBR8092
Registration date- 30/12/2015
CH. No. MBLJF33AAFGM04349
E No. JF33AAFGM18050

After the purchasing got problem in starting . I have registered a complain in Apex Automobile Patparganj on 13th Jan 2016.
After lodging a complain till now (22nd jan) I am not getting any call from Apex Service Center. Once I made a call from Apex the service engineer told me that parts will not available, I dont know...
Complaint comments  Read comments [2]Complaint category Motorcycles & Scooters

Hero Motocorp — Service is pathetic

 guntaka raghunathreddy on Jan 22, 2016
Sir i have purchase a hero GLAMOUR A.P. 16 D.A.5645 in april 9th 2015 from dasharth motors vijayawada . this to kindly bring to your notice that dasarath service is not doing a proper service to me my bikes speedometer needle is vibrating which i have mentioned in my 4th service as per the schedule they told me they has repaired it but my problen hasn't been sorted out and it is vibrating again i vehicle has serviced on 14-01-2016 which was the fourth free service so please kindly sort out the problem...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — For hero maestro damage

 Mishra uc on Jan 21, 2016
I had purchased a hero maestro on january 21-2014, after 3 month the self start was not working properly .then i been to the showroom for serving there i came to know that there is no battery box in vehicle and i had gave complaint in the counter for it. For still i had no received any battery box for which i regularly face trouble .
On september 2014 i had an accident and one side of the vehicle was damaged then again i submit a report as it was under insurance period but yet the showroom owner was not giving any attained any my complaint....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — Karizma zmr 2015

 rakesh5467 on Jan 21, 2016
Sir ive a karizma zmr 2015 version 18000 km done ..in this time period ive changed the rear disk pad and chain spocket with my own cash and now ive a starting problem so i visited hero motocorp service manager & he told tat it has an problem with fuel pump they r telling me to replace it...then what about the one year guaranty...all i want to know about the guaranty provided by the company...they arr cheating us by showing 5 years guaranty...all ma services are up to date...ive returned ma bike to showroom for replacing pump...there s no reply from the service centre its about 1 month...what can...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Hero Motocorp — Product not available since three months past.

 souvik karar on Jan 20, 2016
I have purchased a hero SPLENDER ISMART, but some part are still not available, they told me that the part are not supplied by HERO. So I am urgently in need of two parts, one is LEG GUARD and the another one is FOOT REST.
So pls arrange those part as i am urgently in need of that.

thanks
regards,
Souvik Karar
skarar230@gmail.com...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — Hero service centre charging wrong charges

 Sourabh745 on Jan 19, 2016
I got my hero vehicle serviced in Hero Service Centre, by name Venkateshwara Motors.

Invoice date : 06-01-2016

It was a paid service.

The authorized dealer is charging VAT on Labor charges.

But as per my knowledge Service tax should be levised on Labor charges.

Even he is using old TIN no.

I am from Hyderabad, as its almost more than one year the state has divided, the dealer is supposed to use new tin but he using old tin and raising invoices.

They are filling air in Tyre by name Nitrogen air...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp Ltd — Hero glamour bike heavy come to pollution to silencer

 Rafiq Vmd on Jan 16, 2016
Engine no ja06ejfgj29827 My purchase bike 16/11/2015 Chasis no mblja06anfgj25936 ...my bike every time start bike come to heavy pollution Please clarification to hero company...further kindly information...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — Faulty bike

 prosenjitarambagh on Jan 14, 2016
Dear Sir/Madam My name is Prosenjit Karmakar, I bought Hero Glamour Fi, dated 06/12/2013 from Sarada Distributors, Arambagh, Hooghly. Engine No: JA06ELDGL03289 Frame No: MBLJA06AKDGL02955. I faced too many problems after few days of purchase. Here are few Samples: 1. Disc Brake problem 2. Engine off while driving 3. Rear Brake Problem 4. Colour and Body fibre came off 5. Wire Shot So I serviced my bike quite frequently from Hero Service Centre (Arambagh, Kamarpukur, Burdwan, Dankuni etc). But they are not willing to service as I want, so the problem is there as it was. I spent lots of money...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — New bought scooty complaint

 Akashgupta9899667033 on Jan 14, 2016
I bought a new scooty hero mystro from khanna automobiles, B-6/16, shopping centre, safdarjung enclave, phone no.-26108226/27, given on bill and kukreja automobiles shop no. 29, janta furniture market munirka, phone no.-64599781, 9999973634 on 7th jan 2016 on the same date they committed to provide the scooty with full accessories at ₹ 60500. On 10th jan when i took the scooty from the showroom, the foot matt and seat cover was missing, then they said they will provide me on Tuesday. On 10th jan i also notices that the fuel tank cap given on the back side of the scooty was unable to open because...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — Illiterate staff and very bad service

 nikhil3399 on Jan 13, 2016
I purchased bike from Sehgal Auto Hero Showroom, Mohan Nagar, Chinchwad Branch. At the time of enquiry I was told I will get the delivery same day as soon as I make payment. When after some days I went by auto with my family to purchase the bike, they just turned from their words and said we cannot give delivery for Hero HF Deluxe (Spoke and kick start) they were even not sure of giving me the date of the delivery and as I had gone with mood of purchasing the bike forcefully changed my mind to what was available i.e. splendor plus. And must say the Agent Name Raju is really rude and least interested...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Hero Motocorp — Two wheeler service delay for flood claim

 Thamizh01 on Jan 12, 2016
My hero pleasure bike no.TN09CA4351 has given my bike service due to flood claim on 22-12-2015.in few days claim also approved but unfortunately my bike till now service not completed and no response also due to delay in spare parts.Almost 20 days completed really I am facing pathetic situation as a hero fincorp doing this kind of customer service.I am totally hopeless.works manager - Madhavan - Southern Auto centre, Nandanam, chennai 60 Immediately resolve this complaint....
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Hero Motocorp — Loss of. Service book

 ravikoppad on Jan 12, 2016
I had purchased hero pleasure in month of September from bellad show room .hubli, karnatakaand had got first servicing done and I lost service book...For the above I asked in the showroom from where I had bought vehicle .but they are not even bothering to tell solution for it and they make me roam around from counter to counter ..Please tell me the soLuton for it .....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — Worst service at workshop

 abhishekaditya225 on Jan 9, 2016
Dear Sir/Madam, This is to inform you that i am facing chain set and head light problem in my bike passion xpro having no.BR06AM9311(puchase date- 6/9/14).When i went to Hero Auto Bike at Rachi, Jharkhand they changed chain set of my bike but after few days the same problem occurs. Again when i went to BEGUSARAI AUTO AGENCIES - Begusarai, Bihar they gave me the worst service i have ever seen and also when i tried to complain to their representative regarding my problem they were using abuse words. So please help me to short-out my problem I'm really frustrated by hero motocorp service . THANKS. mob...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — Service and mileage

 pothula bheemalingappa on Jan 4, 2016
Sir I know your busy, I respect your time Please solve my problem...I.e.recently 6months back iam purchase in narasimha show room of hero maestro bike in anantapur, ramnagar, the dealer promises that the bike given 50milege, but present 30to 35 per litre, how can digest me, I given bike 7 times to address to this problem but no results.I will complaint but not solved the problem, plz exchange or replace the bike other wise I can go to consumer forum Present running km 4000..I hope you solve the problem and that dealer spoiled the hero brand and good faith My details..iam chartered accountant...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

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