Hero MotoCorp Customer Care
Hero MotoCorp Ltd.
Customer satisfaction rating: 2%
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792
COMPLAINTS

Hero MotoCorp Customer Care

Hero MotoCorp Ltd.

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Address
34, Community Centre, Basant Lok, Vasant Vihar
New Delhi
New Delhi District
Delhi
India - 110057

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
317
121


Fax:
Fax:
+91 11 2614 3321
+91 11 2614 3198

Customer satisfaction rating
2%
Complaints
792
Pending
1
Resolved
12
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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Hero MotoCorp Customer Care related pictures (89)

Hero MotoCorp Complaints & Reviews

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Hero Motocorp — Service center is not providing service on Time.

 cse_praveen on Dec 6, 2016
I have given my bike on Saturday 3rd of dec for servicing . they provided me delivery time Sunday 4th dec, . Today is 6th of Dec. and they still saying will provide tomorrow . There is no huge work on bike, it's just a servicing and head noise issue. Do you think It takes 5-4 days to service a bike .
MY number is 9762700504

Workshop name and address.

Kundan Automobiles (Showroom & Workshop).
Survey No 6/10/14, N D A Pashan Road, Bavdhan, Pune - 411021, Opposite Bawdhan Police Chowki (Map)...
Complaint comments  Read comments Complaint category Products & Services

Hero Motocorp — Part orignal not provide

 satyasangal on Dec 5, 2016
Dear sir/madam
humre zila shamli m asha motor acency h jo ki humre bike ka acident huya tha but acency wale bolte h orignal parts provide nhi h or local parts bhi orignal rates pr dete h agr unko bolte h toh jawab ye dete h ap or kahi kra lo humre pass time nhi h . jab bike pluse h toh parts pro ka kyu dalwa le ye agar company bike nikalti h or parts bhi provide kraoo, hero se achi service bajaj acency ki h kam se kam origanl parts bhi toh provide bhi krate h .. lagta h hmne hero ki bike le kr galti kr di .. hero ki service both derty h...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — Facing problem in hero splendor ismart 110

 kamleshsingh1990 on Dec 5, 2016
My name is Kamlesh Singh (my phone no. is 9166926283). I purchased a bike Hero ISMART 110 in the months of October-2016 ) from Muhana Motors Muhana Jaipur ( Surya Hero Moto corp).
After my first service i was facing the sound problem from engine like (kar kar). I drop the bike for repair and they charged from me as there is not my fault it was company problem. After receive the bike same problem comes in my bike and the kar kar sounds is too loud day by day.

I forwarded my complaint yesterday( 30-11-16, 01-12-16 & on 05-12-16) and i did not receive any solution regarding that.
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — A peeping sound occuring

 dibakar.basumatary12@gmail.com on Dec 5, 2016
Dear Sir

I have bought a Scooty Hero Duet VX model on 24/11/2016 and washed on 3rd of December, 2016 and from that day onwards my scooty lets out a
peeping sound when the switch is on and also when the engine is on.
Sir, can I know what is the problem with my two wheeler or give me suggestions for the problem and how should I wash the vehicle next time.I hope you will reply soon as early as possible from your end
With best regards.
Thanking you

Shri Dibakar Basumatary...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — Very dissatisfied about servicing

 Mallikarjuna Reddy Nune on Dec 5, 2016
Hi,

I got my bike serviced two weeks back, I am very much dissatisfied by the service. I am hearing diffrent sounds which are not there while giving for servicing. Also they are claiming life is only 5 years for Hero vehicles.

I am really concerned.

I changed my entire clutch set which costed be around three thousand,
Still i am not at all satisfied with the service.

I have been giving for servicing at the same cneter for past two years every two months they are billing very high and service is not at all good.

Address...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — Oil leakage of gear box

 Mukul Maheshwari on Dec 4, 2016
My name Is Mukul maheshwari. I have purchased a hero duet on 9-10-2016 Registration no DL5SAW4535. After a week there was oil leakage from the gear box. I was complained regarding the same and they have changed the oil seal and packing of gear box. Then after again I was facing the same issue and went again on himigiri motors at jhilmil industrial area in delhi. They were checked that and just clear that oil and said that it's doesn't happen again. But still I am facing the same issue please check the attached snaps of that and advice someone to take lead on this and solve asap....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — About service of hero motorbicycle dealer and damaged vehicle when we go for free service of vehicle.

 ramanjaneyulu yekkaluri on Dec 4, 2016
I am y ramanjineyulu, buyed one splender+ with self start model 2016, Engin no:HA10ERG4F08626, chassis no: MBLHA10CGG4F08806, on 12.07.2016 from sharif motors (dealer code 10180) at kurnool dealer have not give bill paper of vehicle cost until now. free servic for vehicle is worest sri sai motors (hero) at guntakal. i think mechanics who are there, have no job card of hero motors and damaged left side of the vehicle cover after handover the vehicle to them for second free service. but they have not responsibility for damaged if asked about damaged part. i am suffering these type of service. now...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — New hero mastero edge BURNED

 Mâñöj Mäñü on Dec 3, 2016
I Purchased a New Mastero edge (white) on 20/10/2016, i roughly travelled around 400 kms, on the day 19/11/2016 when im coming back to home from my college the scooty was stopped, i check the petrol its been halftank, i tried to start almost 15 mins but its not started, i feel so irritated and called the hero service people they told me to calm down and try with giving choke, and i tried it also but its not started, they told me to keep doing it when i tried to start it again suddenly flames come from back side of the scooty and im so feared and get down from the scooty immidiately and rushed to...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — Denied for my bike free service even crossing 1,15,838 points.

 Riyasat Ali Advocate on Dec 3, 2016
Dear Sir,

I am barer of Hero goodlife card No. 1124514890006461. My goodlife gift on crossing 1, 15, 838 points by Hero company has promised to provide free service of bike and this facility of free Service of my Bike UP 27 P 0572 on dated : 02-12-2016 was not entertained by Sumitra Hero workshop authorities. Though Sumitra Hero booked for service on dated : 01-12-2016 at 10:41 for service on dated:- 02-12-2016.

Very sad to say that I am not satisfied with your Hero Goodlife Facilities and if my problem is not solved than in future I would not suggest to anyone to...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — Heavy white smoke coming from the engine continually even though we have given 3 times service

 N MAHESH BABU on Dec 3, 2016
This is M.MADHU BHARATH from KURNOOL, Andhrapradesh.I have purchased new Hero Glamour DRS CAST TECHNO BLUE BLACK on 30.09.2016 from SASYA AUTO, KURNOOL Details are as follows Variant:HGLRJDRSCCR, COLOR:TBK, Engine: JA06EJGGH41525, CHASSIS : MBLJA06AMGGH33298.

After one month we have noticed that the heavy white smoke is coming from the engine instead of doing regular service at show room and Service people at sasya, kurnool not responding to the customer.They are simple saying that we are not responsible for the repairs which are occured after the vehicle sale.

We are...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — Vibrations in Maestro Edge Scooter

 sachin wandkar on Dec 3, 2016
I have purchased brand new Hero Maestro Edge on 26/11/2016. Since first day I have observed vibrations in engine which transfers to handle and footboard. With every passing day vibrations are increasing. Even driving at moderate driving speed of 40 kmph produces large vibrations. Mudguard and headlamp panel makes crackling sound while driving. Only seven day old scooter sounds like ages old while driving. I think engine of my scooter is faulty one, so Hero must replace my scooter with another one or if vibrations are common in this scooter, then Hero must refund all my money and take back my scooter....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — I am not satisfy service

 2820@gmail.com on Dec 2, 2016
Sir i here by to intimated that i am resding at chd i buy new hero splender in march i am first service of my bike at running after 584km in haryana(yamunagar)and 2nd service after 2844km yan that service was satisfy my need and my bike rides very reliable .but iam service my bike at my home city chd where your authoryed work shop hero motocorp industrial phase 1chd but i am not satisfy there working to service the bike at the here of service many problem created in bike ingine starting problem after running of bike at least 2km engine stop working many type of noise in engine created at the time...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — Complaint against service centre causing damage to the underseat storage place of Pleasure Scooter

 Bsrb on Dec 2, 2016
Sir,
I have brought my Pleasure Scooter to the Service Centre, Ramachandrapuram, East Godavari District, Andhra Pradesh on 16.10.2016 for general service. They have charged Rs.630/-. After service I have identified that the flap in the Dikky (under seat storage) was broken & removed and thus damaged the vehicle results in smaller articles kept in the under seat storage were fallen. Due to servicing, my vehicle was damaged. When asked the service centre, they will be replace the flap. But even lapse of 1 ½ months they have failed to do so. Further, I have got changed the speedometer cable...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — Glamour /permanent registration number pending

 Birendra Mehta on Dec 2, 2016
Dear hero team,

I am purchase the bike glamour dss cast techno blue black as on 15/10/2016 but i am not got the permanent registration number till date.
Most of timer the show room executive told me will send after 1 weak, after 1 weak they are again told me please give the time approx 1 weak.

Requesting you kindly intervene if we are not got the permanent registration no with 48 hours i'll submit the product at your show room and please refund my deposit.
Regards
Birendra kumar mehta
9386223398
7079098394...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — I'm complaining the service center

 Thiru Madhavan on Dec 2, 2016
I bought passion xpro on 27.10.2016, i filed the complaint about fuel tap leakage at 1st service in vishnu motors @ ekkattuthangal. They didn't corrected, after 15 days i filed the same, they corrected but the fuel still leaking. Today 2.12.2016 i went to service center they replaced the fuel tap by already used by someone (not new). I asked the incharge Mr. Michel, his answer not satisfied. I need new fuel tap....
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Hero Motocorp — Scooter

 t.bhat on Dec 2, 2016
On 21.05.2015 i purchased a pleasure from cynosure maniks auto but till date no welcome kit has reached me though i am till submitting my emi s regularly.
If the company can not provide better service then why did they were doing that type of finance in their showroom. After selling they became inhumane with the customers.
Regds,
Sanjib kumar saha, 9732243437...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — Service issues against Warranty

 Ratan Naskar on Dec 1, 2016
Ref: vehicle no. wb20ae4001, frame no. mblja06addgj02511 & engine no. ja06eejdgj10364
My bike engine has been found defective during warranty period. so want to claim for repair but the service dealer (sitala auto care & service) checked my bike-history report and refused my claim due to my two free services have been failed and oil top-up not been done in between 6000 km to 27000 km, but they don't want to give history report to me.

As per my observation history report is not correct or data has been missing as communicated by the service dealer.

So request...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — Product delay in delivery

 Dhrubojyoti Samanta on Dec 1, 2016
Hero motorcom dealer in kidderpore (raunak) is not making amy effort to give the desired colour of maestro edge scotty.
It has been 10 days now iwas promised to get mat blue colour now they are telling that it will take 10 more days to get the desired colour while same colour is available in other showroom.
All the formalities and paper work is done so i cant get it from other showroom.
I will be grateful if you colf help and take action against the showroom so that anyone else will not suffer....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — Very very much vibrations in my new maestro edge

 Mihil Patel on Dec 1, 2016
Myself mihil patel from bardoli, i bought new meastro edge vx black colour on 28 aug'16. Before 1 st service and after 1st service my complaint of huge vibrations in my bike and this complaint was not solve properly till today so plz told to your wholesaleer of bardoli to solve my problem if not solve permanently then give me new scooter meastro edge....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — Battery complaint

 orion ac on Nov 30, 2016
Dear Sir/Mam,
We have purchased an HERO DUET motorcycle from the dealer SUGUNA AUTOMOBILES, NO4, MUNUSAMY GARDEN STREET, AVINASHI ROAD, COIMBATORE, TAMILNADU ON 28.04.2016.DEALER CODE 10133.
We have left the said vehicle bearing the registration number TN 66 S 1482 at the dealer T.K.T.MOTORS, PALLADAM ROAD, TIRUPUR, TAMILNADU as complaining that the battery is going down and we were not able to use the starter. We left the vehicle for service on 29.11.2016, a guy from the above said dealer called us on 30.11.2016 from the mobile number 9750353000 and informed us that the battery...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

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