Hero MotoCorp Customer Care
Hero MotoCorp Ltd.
Customer satisfaction rating: 1%
Submit a Complaint
600
COMPLAINTS

Hero MotoCorp Customer Care

Hero MotoCorp Ltd.

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Address
34, Community Centre, Basant Lok, Vasant Vihar
New Delhi
New Delhi District
Delhi
India - 110057

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
221
89


Fax:
Fax:
+91 11 2614 3321
+91 11 2614 3198

Customer satisfaction rating
1%
Complaints
600
Pending
1
Resolved
8
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Hero MotoCorp related photos (67)

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Hero MotoCorp Customer Care related pictures (67)

Hero MotoCorp Complaints & Reviews

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Hero Motocorp — New maestro edge vx having host of issues

 rajeshsonalchawla on Sep 28, 2016
I am Rajesh Chawla and I bought Maestro Edge VX candy Blazing red on 22nd August and since then my nightmare has started. Petrol was leaking from Day 1, on 1st complaint to Sehgal Automobiles a mechanic was sent and he made it OK and left. Petrol leakage started again and after complaint it was taken to service centre and was given after 3 days. Petrol leakage started same day and after complaint it was taken again and was made OK. During this day scooty did not run much due to my mother's hospitalization. Today no light is coming on switching it on. I am really fed up with so many issues and feel...
Complaint comments  Read comments [1]Complaint category Cars, Parts & Vehicles

Hero Motocorp — Mileage problem and main lock parts are not available

 amit hooda26 on Sep 28, 2016
Dear i have Hero I smart bike with me. Around 28th August someone tried to steal my bike by god fortune he doesn't do the same but he break the lock. i visit the Galaxy Motors Authorized service center of Hero and told the same but they told me that it is out of stock but till now the stock is not available now please tell me if something happen to my bike then who is responsible for that.

my another problem is mileage hero is saying that bike will give 102 Km/Per Lite but my bike is giving 58 km/per litre as checked by galaxy motors. they told me to registered a compliant from second...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — Poor Service from Hero

 jansonjms on Sep 28, 2016
Poor service I am getting from Hero motor corp as I am concern. Even though I am servicing frequently I am not satisfied by the way Hero is responding. Last two times I asked them to check the front shock.But they not even touched in it.I am giving money that company asked. Now I cannot ride because some jerking is there and it is getting worst. What I have to do. Expecting call

Mobile : 9605660698...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — Bad service and wrong quotations on bills

 Omkar Sinha Dravidian on Sep 27, 2016
I purchased hero splendour pro in the month of june from hero affiliated showroom called "savvya hero showroom" located at nulstop, pune .
Quotations given to us contained a difference of 465rs (RTO and insurance bill combined). However they never returned the money themselves until we brought the same to their notice. Even after bringing this to their notice, it took 1 month for the money refund where the manager who is supposed to sign on the check was most of the time absent at the showroom .
Manager and the accountant were not very helpful and arrogant about this fact .Also we...
Complaint comments  Read comments [2]Complaint category Motorcycles & Scooters

Hero Motocorp — Maestro Edge defect

 Asif Sha on Sep 27, 2016
I purchased a Maestro Edge on 27th April 2016. I'm very disappointed to inform you that right from day one, it started giving starting problems. In the second week itself, it stopped right in the middle of the road and I tried by all means to start it, but it didn't. When I called the service center in Kalyan, they asked me to get it towed to my residence (which was around 3kms from where I was).

They then sent a mechanic, who changed the spark plug and made it start. After that too the same problem occured several times, and after calling the service center, they said they'll look...
Complaint comments  Read comments [2]Complaint category Motorcycles & Scooters

Hero Motocorp — Extra money taken for card swiping

 sabbisetty on Sep 26, 2016
This is Rajkumar, Saturday I discussed with you regarding Swiping of card.

I swiped in Sri HARSHA MOTORS PVT LTD. (9-1-48, Ramatakies to maddilapalem road, New Resapuvanipalem).

In the above showroom I swiped 50, 000/-, but they gave receipt for 49, 250/-. I asked them why you are giving like this they told that they have to pay to bank. This issue happened before also for some of our family members and outside also. Infront of me the accountant told to their persons next time onwords tell to customers for swiping they have to pay outside(they will not get any receipt...
Complaint comments  Read comments [1]Complaint category Unauthorized charges

Hero Motocorp — Karizma zmr

 Parivesh Chauhan on Sep 26, 2016
Hello,
Sir
I just inform about my bike karizma zmr, in my bike there is a problem in fuel pump and before 3 month I change it from suri automobiles jhansi
My bike registration no. is UP93 AM 3992, I purchase it on 21 july 2014
and I want to know that how my bike's fuel pump is damage ...
pay attention on it and tell me the suggestion what may I do and If is it in warranty so please change it in minor changement segment..
Thankyou
Parivesh
8933888594...
Complaint comments  Read comments [2]Complaint category Other

Hero Motocorp — Scooter not starting after service

 HSRana on Sep 24, 2016
Dear sir
I have done paid service of my maestro scooter hp 33 c 3511 (Reading 15140) on dt.22-09-2016 at deekay motor mandi. Taking delivery in the evening it starts missing, but reaches home any way. Next day evening at 6pm it was carried out from garage but it fails to start. Local dealer contacted but all in vain. My scooter still lies at somebody home 2km far my home.

Thanks

Hoshiyar singh
094186-82495...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — Defected in scooty since i have purchased december 2015

 alifia jafri on Sep 24, 2016
Always in this period i went to dealer for rectifying the defects atleast 60times. But after repairing whenever they handed over the scooty to me, the old as well as new defects occurred in the scooty. Whenever i complained they have not taken seriously.
I have lost my money, time and power. But they didn't pay attention to my scooty seriously. They are not taking customers seriously. They are just the passing the time of warranty periods and making me fool.
My complain should be registered so that if they will not resolve my problems, i can file complain against them to the court.
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Hero Motocorp — Change to battery

 Mahesh shing on Sep 23, 2016
Sir,
I am 16.04.16 ko Bhartpur Delar ko Battery Deopoit ki thi jo compay se 18.09.16 Recived Hui hai aur Compay wale ne wo battery 6 month after ye kaha ki battery ok hai but Recharge karne per wo charge nahi ho rahi hai 6 month se bike khari hui hai mansik halat karab hai majburan mujhe consrmar court m jana pagja.
Regards
mahesh S/o Kuber sing
Gaun Post:-. Ikran
Moter no. RJ05 SV2654

Please contact Mob. No. 9983151949
Please Solve the problem

Thanks...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — Vehicle is rusted

 Kouthavarapu Aravindham on Sep 23, 2016
I am using "Hero splender classic pro" purchased on 9/4/2015. I am maintaining very well i did last serivce also (30/8/2016). So parts are rusted i.e near by indicaters, back mudgurd & mirror also. I have 5yrs warranty also. I am requesting to please replace these part. Please check below images do needful.

Regards
Gowthami
Cell no: 9087633795 / 9710008080...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — Glamour bike also smoke

 chander nasam on Sep 22, 2016
Iam chander nasam buying the glamour bike wgl since one month.Bike some times given the smoke .One time 20-9-2016 customer care complaint booked. No responsed the till time .
Ones go to wgl show room ask the complaint but mechanic is seeing and checked .Next time not coming smoke bike tel me. Next will the drive bike same as given smoke same problem....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — Hero maestro edge

 nandish89 on Sep 21, 2016
Maestro edge is not so good in performance and strongness. I buy maestro edge before 3-4 month and it is very noisy from around silencer part, after rain in suspension side noise something wrong and different, stearing is to heavy and low quality, speedometer is stop working in just 3-4 month, when Maestro edge is touch 65 km/hour speed suddnely it's to much noisy like crash of engine and this noise is from engine. Above 55-60 km/hour speed it is to much vibrated and company says 60 km/liter average but actual average is 40 km/liter, to much gap in average. All over Maestro edge is very poor performance...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — Delayed number plate

 RituAGupta on Sep 21, 2016
Its been a month i have booked my two wheeler and have taken delivery on 5 th Sep.. But till date i have not recieved number plate..
Earlier i was told i will get in 10 days ..after 10th day..i am following but till date they have not given me anything..now they are not attending my calls..nor reverting..they are disconnecting calls..
Worst experience...
Complaint comments  Read comments [2]Complaint category Motorcycles & Scooters

Hero Motocorp — Hero scooty

 mp_kaushik on Sep 21, 2016
Helo
sbhi members ko suchit kiya jata hai ki yha koi complain n kre
kyuki yha cyber crime kai kuch bnde hai ye sbhi yha sai complain sai aapki information lete hai fir aapko call kregai or aapko es type sai khegai ki vo compainy sai bol rhe hai or aapkai hi dvara aapkai account sai paisai transfer krva legai
mai yha kuch bndo kai cont number likh rha hu
8974571261
8135004514
7428125796...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — Service is not at all good

 Pradeep9185 on Sep 20, 2016
Bought Duet VX frm Lakshmi Hero on 18 Jan, till now completed 3 services in that for 2 services they changed eng oil but didnt rectify my complaints
Headlight focus 5 times
Loose sounds 5 times
Shockabsorber back problem
Brakes, after service now hearing some sound form back wheel
Handle tight, shaking and Vehicle dragging one side.
After one puncher my back tire is gone i am using with tube nor tubeless the tires were worst...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Hero Motocorp — Service center

 chinna9000 on Sep 20, 2016
A worst service center in mancherial d r not even caring d customers who came to service d vechile and taking d vehicle saying to wait even d dont take care of the customers while in otherwise d use to treat good I never seen such worst service center in hero motors in mancherial for giving a job card d use to take an hour or ago this is worst issue...
Complaint comments  Read comments [1]Complaint category Employees

Hero Motocorp — Service

 nitin koul on Sep 19, 2016
Hi team,
I went to hero service centre for servicing my scootie Maestro, after providing him all the details they still didn't check the brakes and when I went their to take my scootie after paying I checkes that brakes were still not taken care off, is this kind of service what we expect, in the manuals it clearly shows what needs to be checked ! I believe the only thing they do is to wash it and give it to the customers ! I felt disappointed :(...
Complaint comments  Read comments [2]Complaint category Motorcycles & Scooters

Hero Motocorp — Insurance claim cheating

 dhirajranjan on Sep 19, 2016
Dear sir
i have my 2 Wheeler KA51 L 1048. which has got accident. my insurence was running. there was a time to expired. but om hero ramchandra pur bihar sharif nalanda bihar -803101. om hero malik telling you will not get claim . first you have to renew your vechile. i told still time is there why should i have to renew. i dont have money. then he told then i will not take for claim. then i have renew my spender.
after that malik has told me pl deposit Rs. 1000 then parts will come. then i deposited same. after that he told after 1 month you come then you claim your insurance. i...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Hero Motocorp — Refund of money

 Sweety Dassani on Sep 19, 2016
I purchased hero pleasure 6 months ago from howrah fazir bazar, and its not been a year and the scooty is not getting started at all. It is lying as a showpiece in the garage. I complaint regarding it many time that the engine is defective and i want the replacement but they didnt hear my complaint and now the worst situation has arouse that the scooty is nt working at all. Its in the condition that we cant take it to the workshop also.
So i now dont want the service, i just want my money for the value and it caused so harrasement so i want money for the same too....
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

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