Hero Motocorp — Complaint - Pleasure E No - JF16FFGGB12110

Address:

Thrissur, Kerala

Dear Manger,

I would like to inform you that I have Purchased new Bike dated on 11th April 2016.Since I purchased this bike different issues are popup in every day. I have reported the issues on authorized dealer Irinjalakuda, Trissur (Maria the Bike House) but the problems still not solved. I requested the team I need permanent solution for the same but every time they say this will not come again so you can use after the maintenance. Since I purchased this bike first problem was popup Starting trouble every morning and horn not working as well also there was big noice coming from the frond. When ever I been report this kind of Issues they said keep the bike over here and we will work on that and return to you at the earliest. The bike will keep 1 or 2 days their custody. This is the new bike which I purchased for my own use so if I keep 1 or 2 days for the agency what point I purchase for the same and the problem never end. The last time I been reported the issue I request them please return this bike I don't wand this bike because always facing problem and also this is under warranty. the manger said there is no such policy return the bike, even if we return the bike the big lose for you. The manger offer me we will solve the complete issue and return to you. Still the problem are going through. The problem now the morning bike will not start without pull the chock and all started starting problem during every time. Now there is terrible noice coming from the frond side. Kindly request you to take necessary action for the same to authorized dealer otherwise please return the bike with your company. I am not getting proper service for the agency so I have to looking any other agent will provide good service I can purchase form them. Now the market is very wide I can go through good dealer. Hope you can understood my problem. I am not happy with this kind of poor service you are provide to customer.

Please your valuable respond expecting at the earliest.

If you need any more clarification please feel free to call me my cell - [protected] at any time.
Please find the below Bike details for your reference.

Owner Name - Jayaraj Gangadharan
Adress - Kaithayil House, P O Nadavarmaba, 680661
Model - Pleasure (W/Blue)
Engine No - JF16FFGGB12110
Chassis No - HBLJE16FMGGBO8963
Date of Purchase - 11 Apr 2016.
V Reg No - N KL -45-N-1376
The KM as of today - 40789

NB - Humble request please look this on high priority.

Thanks and Regards
Jayaraj Gangadharan
Mob - [protected]