Hero Motocorp — Defect in bike, cavalier attitude of workshop.

Address:	New Delhi, Delhi, 110043
Website:	www.heromotocorp.com/en-in

My dad bought Splendor I SMART 110CC on 29th October 2016 (Dhanterras). Soon he found oil leakage from the engine and he reported the same to the workshop from where he purchased the bike(AVNI MOTORS PVT. LTD. NAJAFGARH, 110043). Manager agreed about the defect and said that he will order new part and replace the existing one but he didn't give anything in written. It has been more than one month and we are consistently chasing him. Again and again he is saying that he didn't receive the product from the company. We infact left bike at service station for one day. It is frustrating to chase them again and again. I don't think that manager has in fact register any complaint. He is not willing to give any promise in writing.
Please tell me what should the customer do in such circumstances?
Please look into the matter.

Name: Suresh Kumar
Chassis No.- MBLJA06AXG9K05263
Engine No:- JA06EPG9K05793
Vehicle No:- DL9SBF7254

For contact:
Email- [protected]@gmail.com
Vikas- [protected]
Suresh- [protected]