Hero Motocorp — Maestro Edge defect

Address:

Thane, Maharashtra, 421301

I purchased a Maestro Edge on 27th April 2016. I'm very disappointed to inform you that right from day one, it started giving starting problems. In the second week itself, it stopped right in the middle of the road and I tried by all means to start it, but it didn't. When I called the service center in Kalyan, they asked me to get it towed to my residence (which was around 3kms from where I was).

They then sent a mechanic, who changed the spark plug and made it start. After that too the same problem occured several times, and after calling the service center, they said they'll look into it at the time of first servicing.

After first servicing, the ignition switch began giving trouble. It does not work at all. I have to keep inserting the key several times to make the bike start, wasting 10-15 minutes each time. 21st Sept. 2016 (the time of second servicing), the service center guy said that the ignition switch needs to be replaced, but they don't have it in stock. I was called on 23rd Sept. for the same. Since that day, everyday they keep promising that it will be done the next day. Today they said that they'll receive the new ignition switch from Delhi after another 8 days (means by 5th Oct.).

Please note that my sons too use this Maestro for college, and we all are facing too many problems because of this serious defect in our Maestro. So many times my son just left it in the college, and then I have to go over to pick it up after much efforts. Our new Maestro has become literally useless for us. More of a headache.

I'm a loyal user of Honda brand from the past 25 years, but the problems my Maestro has given me for these past few months has really been a very big disappointment. I also complained about very very low fuel efficiency of my Maestro Edge. But nothing has been done of it too.

I hope someone takes this issue seriously and get me out of this problem.

Asif
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