Hero Motocorp — New hero maestro edge burned

Address:	Visakhapatnam, Andhra Pradesh, 530026
Website:	Hero

I purchased a new mastero edge (White) on 20/10/2016, i roughly travelled around 400 kms, on the day 19/11/2016 when im coming back to home from my college the scooty was stopped, i check the petrol its been halftank, i tried to start almost 15 mins but its not started, i feel so irritated and called the hero service people they told me to calm down and try with giving choke, and i tried it also but its not started, they told me to keep doing it when i tried to start it again suddenly flames come from back side of the scooty and im so feared and get down from the scooty immidiately and rushed to stop the flames, the local people also hepled me to stop the fire but its almost burnt completely. So i called the hero serivice people and informed the people come and see the byke and take pictures and they went away, the told me to bring the rest of the byke to showroom, i paid 300 rs for an auto to take there and they told me to give police compalint, i did given a police compliant also, it makes me to visit the police station continuosly for 5 days and they finally gave me some receipt, i submitted that slip to hero service people, and afterall now i mean on the day 3/12/2016 now the showroom people called me and saying sir we apply for insuarnce you may get loose around 25000 rs, im really so irritated now, its very very poor service from hero, if the new byk burns in flames its there problem why should i have to face all these issues, im not using byk from last 20 days now i have to pay emi on 5/12/2016 why should i have to pay for non using byk.