Hero Motocorp — Regarding the insufficient service of your vehicle Hero Maestro

Address:

Valsad, Gujarat, 396001

Dear Sir, I Mihir B. Panchal, residing at Panchvati Society, Plot No. 72/73, Pardi Sandhpore, B/H Guajarti school, Mogravadi, Valsad would like to bring to your notice that i had booked a Scooter named Hero Maestro dated 01/08/2015 from Hero Motors, Valsad, which was delivered to me on 10/08/2015 though the bill was later on given to me on 18/08/2015. When the scooter was delivered to me after a few days time of 3 to 4 days i had visited your showroom Shanti Motors at Valsad to register a complain saying that there was a problem in the Scooter. The engineer at your showroom informed to me after due checks that there is a problem in the Rare Jumper (Socopser) of the Scooter. I asked for the solution for it, i was informed by your engineer that the Rare Jumper (Socopser) must be changed to avoid this problem. Your engineer then informed me that at that particular time the part of rare jumper (Socopser) was not available so i was told that when my Scooter comes for the First Free Service he will change the part Rear jumper (Socopser). The problem in Rear jumper (Socopser) of the Scooter was still present and even noise started coming form the rear side of the scooter so i again had come to your showroom with the same complaint. Then your engineer at the service canter took the scooter for service and prepared a Minor Service Job card of the same. Within half an hour i was returned the scooter back saying that the problem was in the Rear jumper(Socopser) of the scooter but it was not solved yet even after the minor service. I was again informed that the parts of the scooter are still not available and i was asked to bring it back on the date of the First Service to change the part in the Scooter. Then i gave the scooter for service on 28/09/2015, bearing job card no.:[protected]RJC[protected], in this service the Rear Jumper (Socopser) was changed and the Scooter was delivered to me on the evening of 29/09/2015. I again realised that there was the same problem existing in the Scooter which was prior to service so i again visited your showroom and complain for the same issues. I gave the Scooter again on 02/10/2015 for service of the same problem and on the next day i was called again at your showroom to test drive the Scooter. Your engineer and me together took a drive of the Scooter and we both found that the problem was not solved even after the second service. I was asked to keep the vehicle at the service canter. I again went to your showroom on 5/10/2015, when i was informed by your engineer that i have to keep the Scooter in the service so that they can check that what was the problem and Mr. Gaurang at your service canter informed me that the parts needed in my Scooter were to be ordered and it will only come after four days. Mr. Gaurang informed me that he will call me as soon as the parts are available. As i did not receive any update for the availability of the parts of my scooter, I personally visited your showroom on 12/10/2015, to get the updates of the same. I was informed that the parts are yet to arrive and will take four more days to reach them to the showroom. On the 19th of October, 2015, i received a call from Mr. Gaurang saying that the parts are available and told me to bring the Scooter for the replacement of the parts. I gave my scooter again for service on 20/10/2015. I visited up your service canter for the updates of the scooter on 21/10/2015 and i was told that the work was in progress. Today that is on 23/10/2015 in the morning i was delivered the scooter, but i soon realised that there was some other problem of noise in the Scooter. I called up Mr. Gaurang today itself and informed him about the problem and he told me that he is sending his engineer to check the problem. Two engineers came at around 3.00pm today that is on 23/10/2015. I would kindly like to seek your attention in this problem. I have been suffering since the day i have received the Scooter. I bought the Scooter seeing the name and the reputation of the Hero Moto Corp company. I request to help me out from this situation as soon as possible. Kindly seek your personal attention. Thanking You.