Heromotocorp — Defective maestro scooter

Address:

Kanpur, Uttar Pradesh, 208008

Sir,
I purchased a hero maestro scooter UP 78DW 4287 on 02 Apr 2015 from allied motors jajmau kanpur. After 1st servicing I noticed a abnormal sound from engine and jerk during starting . On 06 Sep 2015 during second servicing I lodged a complain regarding jerk & abnormal sound from engine to allied motors.That he rectified jerk and he regarding abnormal he told its not from engine he tighten all loose nuts and bolts. On 11 Dec 2015 I notice that self starter not working, engine is not switching off, kick is stucked and sound from engine .On 12 Dec 15 I take the scooter to Allied motors workshop and lodged complain regarding above mentioned problem.He told relay is faulty he replace it .he done greasing of kick .that time he told abnormal sound is normal. On 24 Jan 2016 I noticed again same problem self starter not working, engine not switching off, abonormal sound from engine . On 25 Jan 2016 I take my scooter to allied motors again lodged a complain regarding above mentioned problem.This time he told battery is faulty he deposited it. For engine abnormal sound he told this is not from engine its from its from body .he promised me he arranged a new battery within 5-7 working days.On 29 Jan 2016 I lodged a complain through mail to regional centre lucknow regarding this .On 30 jan 2016 I faced a problem engine not starting after three kick, kick stucked and scooter not started .as on 25 jan 2016 Allied motor deposit my scooter's battery it was difficult to move the scooter.On 31 jan 2016 at 10:00am I lodged a complain on heromotocorp toll free no [protected] they assured that concerned person would be in touch with me within 48 hrs for this my request id is[protected] .At 11:00 am I see a miss call from [protected] I make a call on this no he told he from allied motors and my mistake he made a call to me. On 02 Feb 2016 when I don't get any mail from regional centre lucknow and any call from Allied motors At 0945 am I lodged again a complain on toll free no -[protected] He gave me a cont no of lucknow regional centre and told to talk on this no I Make a call on [protected] He told allied motors representative will come and will take your scooter to workshop.At 1230 hrs a representative came take my vehicle to workshop .In evening 0730 pm allied motors told me that my Scooter is repired .On 03 Feb 2016 at 11:00 am I went at work shop he told me the kick assembly has been changed now scooter is fit .When I check still there was a sound from engine .Then he told mechnic not check the scooter properly .He checked again.In evening at 05:30 pm I went there he told that a washer in the engine was loose there it producing sound .he fit it. again during check he told relay is faulty he replace it .again he start scooter but sound was still there .now he checked and told that clutch assembly and belt is faulty it has to be replaced. Regarding battery he told he can' t give me battery as engineer of exide centre is not taking it back it is fully dead. Within 3200 kms I am facing that much problem. Now I told to allied motor I am rejecting the scooter.either you replace it with new scooter or refund my purchase price and trade in.Its under warranty .Allied motors told he can't replace he only repair it and he don't have spares part it will take 2-3days . He advised tell to company about replacement or refund. On 04 feb 2016 I lodged acomplaint on toll free no for which my request id is[protected]. Customer care representative told he will repair he can't provide repacement or refund.he advised for refund or replacement I ask to Allied motors.since 30 Jan 2016 I am without vehicle I am a employee .I totally mentally harassed by heromotocorp and allied motors jajmau kanpur.
DEVENDRA KUMAR CHAKERI KANPUR (U.P)