Hewlett Packard India Pvt. Ltd. — Excessive time limit for replace ment of defective cartrige

parthacool saha

Address:

Kolkata, West Bengal

Sir,
I purchased a black ink cartridge no.678 for Rs.500 from COMPUTER GALLERY, 143/A Raja S.C Mallick Road, Kolkata-700047 ( mob. No. [protected], [protected] ) on 22/7/15 but unfortunately found the cartride not working which was verified and confirmed by their service man Mr.Samir Mondal to be defective on 23/7/15 . They received it for replacement along with a photocopy of the invoice, but informed me that it will take around 28 days . My question is that if this is the procedure and time limit for replacing a newly purchased original HP cartridge which is defective, then I think that the credibility of HP is at stake . Hope you would certainly take action in this regard and advice the concerned people to replace it immediately .
Yours faithfully
Partha Saha,
57, North Sreerampur, Garia, KOLKATA -700084
Mob.no. [protected]

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HP India customer support has been notified about the posted complaint.

Jul 24, 2015

Updated by parthacool saha Sir, I purchased a black ink cartridge no.678 for Rs.500 from COMPUTER GALLERY, 143/A Raja S.C Mallick Road, Kolkata-700047 ( mob. No. [protected], [protected] ) on 22/7/15 but unfortunately found the cartride not working which was verified and confirmed by their service man Mr.Samir Mondal to be defective on 23/7/15 . They received it for replacement along with a photocopy of the invoice, but informed me that it will take around 28 days . My question is that if this is the procedure and time limit for replacing a newly purchased original HP cartridge which is defective, then I think that the credibility of HP is at stake . Hope you would certainly take action in this regard and advice the concerned people to replace it immediately . Yours faithfully Partha Saha, 57, North Sreerampur, Garia, KOLKATA -700084 Mob.no. [protected] Today i.e 24/7/15 I received a call from +[protected] regarding my complaint lodged yesterday regarding defective HP ink cartridge 678 . I am furnishing more details regarding : No. written on cartridge-[protected] & No. on cover[protected] . e-mail ID of seller [protected]@gmail.com . Kindly forward the same to the concerned person(s) for necessary action for replacement of my cartridge . thank you Partha saha. email - parthacool.[protected]@gmail.com