[Resolved]  Hewlett-Packard — Making fool to customer and and giving worst service

Address:

673601

Rahul singh
G. [protected]@gmail.com

Phone number -[protected], [protected]
Address national institute of technology calicut
Nit campus po, chathamangalam, kozhikode, kerala 673601
Product description: hp notebook - 15-ac123tx
Product number: n8m28pa
Serial number: cnd5335hgy

Sir/madam


I am rahul singh m. Tech student from national institute of technology calicut, kerala, (India).

But now i would like to kindly inform u that i m not happy and really get fed-up with the service provided to me from the service center and the hewlett-packard (Hp) support executives...

It's my heartly request that please go through my complete case, because really its very important you for to know that what the hp employs are doing with customers and what kind of service they are providing to the customers
I had purchased laptop on 17th sep 2015 but from the next day i m facing some issues, so on the same day i just went to service center ensure support service india limited, bassam vcomplex, kallai road, calicut, kerala. But they didn't provide me the service and suggested me to just format the system even i had requested for the service report also but they didn't provide me the same.

Problems: after updating the driver problems comes.
1-power driver state failure
2-watchdog violation error
Ystem got freezed with blue screen then it automatically restart, sometimes without showing any error it automatically restart.
This problem comes after updating the driver.

After that i had gone through the same problem but even after 2-3 days system is caught up in the same error again. And i had contacted hp support, first they have suggested me the same (Recover the system and and update the driver) i did that so many times and the problem was not resolving and i had confirmed them that the error is coming mainly after updating the driver from hp support assistant.
This is confirmed to engineer also but they didn't updated on cso paper.

And one of the crt case manager - pradeep kumar (Email id: pradeep. [protected]@hp.com
Tel # +[protected] extn: 1109081) had confirmed me that we will send the dvd drive for the new os. And he also confirmed me that there is no more dignosis left on your system and everything he already has checked, if furthur problem will come hp will replace your laptop he confirmed me, after that he has sent those new dvd.

After that same problem came many times then mr fiyaz came to handle my case, but the problem is not resolved
After that miss shweta extension no. [protected]-ext 73245 is replying that she doesn't have any idea about the probable cause of problem is windows update.
Like other managers she is not confirming that she will solve my problem or not she is handling the case from approx last 2 or 3 month.

I also have the video of this problem in case your team want to refer... https://youtu. Be/od2bzdh8jlo

Case id

1- [protected].
2- [protected]
3- [protected]
4- [protected]
There are many case ids like this

I had attached all the documents and all the cso report please go through the all and take a proper action on the same.

Many times hp resolve laptop problem through online they installed idr log file and did many thinks, for that you can go through the recording. But does not resolve, after that hp sent engineers but after that same problem was there.

And now i have no hope that hp is going to provide me the proper and permanent solution for the same...

Hp employees (Case managers) do false promises to customers

Latest problem came 14 june 2016 (Night approx 11.55) and after that one more time problem came.
Problem - driver power state failure

I have video as a proof https://youtu. Be/pchlhubd9qo

New case id is [subcase id: [protected]-471] complain:[protected]|cnd5335hgy.
Now i want replacement and compensation under this case id


Now after long time i am not satisfied from hp service. Hp is not able to identify his own manufactured laptop problem.
And when i am asking till what period you will repair my laptop then they are replying till warrenty period, if after that again same problems comes then what hp will do, then not giving and satisfactary answer.
From 9 months they are solving problem and making fool to me

I want replacement of this laptop or return me the cost of this laptop and compensation also.

Rahul singh