[Resolved] Hewlett-Packard — Regarding hp support | |
Product name: HP Pavilion Notebook
Serial number: 5CD5205YC7
Product number: M2W72PA#ACJ
Windows 8.1 Single Language 64-bits
I have brought hp laptop 15-ab029TX 4 months ago, the laptop give slow performance during starting month,
i register complaint in hp support they asked to do some test, the hard drives test got failed they send new hard drive after some time again same problem occurs again hard drive test fails i told them to change my laptop they refused to do so again new hard drive was send,
i have changed 4 hard drives from the date of purchase. On working on the laptop it got in blue screen after some half hour which is happening from the date of purchase
i call hp support to solve my issue they told me that senior team will call u in 3 day but i have not received any call from the senior team this is happen from two weeks they are not responsing. i have register near about 13 or 14 complaints from the date.
please help me its my request
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Mar 9, 2016 Complaint marked as Resolved case is not completely resolved as the case is under the consumer relationship team he told for the thorough checkup
i had send lapi to the service center for thorough checkup but some new issues arises which are not solved yet so its my request to resolve my issue HP India customer support has been notified about the posted complaint. Verified Support Dec 01, 2016 HP India Customer Care's response Hi, Thank you for choosing HP, I am sorry you had this experience with us. I am sincerely regret the inconvenience caused to you. Please provide your name, contact number, and email address to hpsupport.[protected]@hp.com so that we can reach out to assist you directly. Thanks.I work for HP. If the information hasn't solve your question, you can continue to post further questions or visit HP technical support website (www.hp.com/in) & visit HP Support Forum (www.hp.com/supportforum) for further help. Thank you for your support. | |
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Thank you for choosing HP and addressing your concern to us. I am sincerely regret the inconvenience caused to you. I have escalated your case and responsible personnel will contact you on priority basis. Thanks!
I work for HP.If the information hasn’t solve your question, you can continue to post further questions or visit HP technical support website ( www.hp.com/in ) or visit HP Support Forum（ www.hp.com/supportforum ） for further help. Thank you for your support.