Hikvision — Problem with saving image settings on hikvision dvr-7108hghi-ei (Ds-7100 series)

Address:	New Delhi, Delhi, 110008
Website:	Hikvision

I did a lot of research on purchasing of the DVR and cameras and lastly purchased Hikvision DVR from Shili CCTV Systems & Technologies, 103-B, First Floor, Madhuban Building, Nehru Place, Delhi-110019 on 30.10.2015. I had installed 2TB WD Surveillance HDD in Hikvision DVR with three 720P camers (2 turbo HD bullet camera and 1 turbo HD dome camera) into my home. I had managed fine with everything but when I go directly into each of my camera settings I cannot save any settings in the "image" menu, whether it be in basic or advanced settings. The strange thing is that I set 2 of my cameras to be on day mode all of the time when I first set things up. In most of the other menus there is a save button at the bottom of the page but there is none on the image menu. I had managed fine with everything and every settings saved. However, the settings relates to resolution in Hikvision not saved. When go to the settings “Menu=Record =Parameters=Resolution” in the DVR, every camera has its own independent settings but after restart the DVR or if power turned off and restart again, the settings goes out and start with default settings. On the Hikvision website, Hikvision clearly mentioned that this DVR support 6 types of recording resolution i.e. HD720P, WD1, 4CIF, VGA, 2CIF and CIF which is 1280x720, 960x576, 704x576, 640x480, 704x288 and 352x288. The default is HD720P. With the above resolution settings of 3 cameras, the recording saved only 27 days in 2TB HDD. While we got to the display resolution. Hikvision support 4 types of display resolution for the monitor. “Menu=Configuration=General=Resolution” i.e. 1024x768, 1280x720, 1280x1024 and 1920x1080. But here also, after restart the DVR or if power turned off and restart again, setttings goes out in default. The default is 1280x1024. I don’t know whehter the setting relates to resolution saved in other Hikvision DVRs or not. After that I had cheked the CMOS battery, which is OK. Subsequently, I had made a call to the Hikvision Service Center, they are also not supported and they said that “submit your DVR to shop from where you purchased”. So please don’t buy Hikvision DVRs and also don’t suggest your friends to buy hikvision DVRs. Sonu Sharma # [protected]