Himachal Road Transport Corporation — Conductor didn't stop bus even after booking

Website:

www.hrtc.gov.in/hrtctickets

Hi, I am very dissapointed by hrtc services. I have a booking in HIMGAURAV (TATA-AC) bus, having details as below: Source: Joginder nagar Destination: ISBT Kashmiri Gate, Delhi Departure from Joginder nagar: 7:00 pm Date: 04/10/2015 Seat No: 19 Ticket No: [protected] My boarding place was una, and i was waiting over their from 10:00pm. TATA-AC crossed the route BY 11.00PM, the conductor didn't stop the bus at una busstand. We chased the bus in our car to stop it, we said we have booking, he said it is semi deluxe and didn't stop the bus. Later we thought may be that was not my bus as on ticket there is nothing mentioned about no of bus, exact time of bus, contact no to anyone, no gps etc. Well no bus stops, and i wait for 5 hours untill 3:00 am in a hope that my bus will come, either its having dinner in or their must be some problem in bus thats why it is late. I want some action should be taken, so that in future we will not face such problems again. Now I again booked next day bus. My important project was gone from my hands as I couldn't reach at meeting on time. Who will pay for all the loss I want my money back and need feedback about your actions immediately Otherwise I will go to customer court. Thanks !!!