Hinduja Leyland Finance — Horrible Customer Experience

Address:

Hyderabad, Andhra Pradesh

Dear Sir/Madam, (To Whomsoever it may concern) I am writing this email with reference to the conversation I had with your office staff yesterday. I am Deepak Kumar Routray a resident of Hyderabad city. Last year in August I had purchased a Hero Maestro from Mody Motors, Bolarum, Secunderabad. The Finance was provided by Hinduja Finance, S.R Nagar Branch, Hyderabad. In September I cleared all the 12 months EMI and was told that the NOC will be sent to my home in 30 days by the branch Manager Mr. Gupta. When I did not receive the NOC for 2 Months I went yesterday 18/11/2014 to speak to Mr. Gupta. When asked for the NOC he told me that I have a due of Rs 2300. He told me that I would not get the NOC until I clear the amount. When asked for the clarification he told that this is the penalty for the cheque bounce which happened last year in October. I was already charged by my bank for the same already. The cheque bounce was also because of your office staff. I had told them that I would pay them in cash. However they did not remember and by mistake deposited the cheque. I was still fine and did not raise any questions. But I have never heard bank charging for the cheque bounce to the payee. This is a penalty the account holder. Why am I being given wrong information ? Also I feel that I have paid 13 EMIs as per my calculations. But they said that they have received 12. The entire experience has been very bad. Your office staff are the worst professional people I have ever seen. They just do not listen to the customer. They refused to help me with arrogance and directly telling me that what will you do if we do not listen to you. Is this the way you have asked your staff to behave ? I was thinking to purchase a four wheeler in the next 2-3 months. If this issue had not happened I would h have purchased though your company. However this entire experience has shaken my confidence and trust on your organization. I do not think I would be making any future transaction with you guys. I would also spread the news everywhere on social media to encourage people to not buy through Hinduja Finance. If you think this matter is of any concern to your company reputation you might take an immediate action and issue an NOC after thorough verification. Hoping for a response. Thanks and Regards, Deepak Kumar Routray Mob: [protected]