[Resolved]  Hindustan Lever, Pureit — Faulty product provided - no/very bad customer service

Address:

Pune, Maharashtra

I had purchased a PureIT Germ Kill Purifier from a Dealer.
The Moment I brought it, it cannot fill completely and is leaking very bad.
Called Up Customer Service at[protected] and logged a complaint to fix the same Complaint No: "C[protected]".
3 Days later the Engineer comes, sees the item and could not fix it and returns saying he will come with senior the next day.
No responses for next 2 Days.
All calls to Customer Service Agents and the Sales Agent in Pune in vain, they rudely asks to return the item to the Dealer from where i bought it. Shame on Hindustan Unilever for providing such a service to customer.
Today the Sales Agent from Pune says they cannot replace the item, he will send a senior technician to look into the matter and fix it today. But nothing yet again :(.
I cannot begin to explain what ordeal i am going through, this can happen only in India where the value of customer is nothing more than a . We pay Taxes in all the forms everywhere, starting from our salary till the packet of milk we purchase, we pay Service Taxes, and this is what our Govt pays off after getting so much money from one person. No Service At ALL.

The Customer is to the face asked to go to hell and replace the item from where bought, despite the fact that it is the manufacturer who provides the Warranty not the dealer.

Shame on Hindustan Unilever, If i dont mean anything to them as a customer, the company should die of the Satyam Death.

Provided Faulty Item, and are now saying we will fix it for you, no replacement.