Hindustan Petroleum Corporation Limited — Complaint

Address:

Mehsana, Gujarat

Dear Sir/ Madam,

Hope you are doing great !! I got my local distribute number from HPCL Regional office Gandhinagar, They have given distributor name and number " YESH GAS SERVICE "[protected], I have called at provided number while talking with owner of agency i have requested her that since more than 3 years we are not getting home delivery service at my register address and she told me( Rudely ) we are not providing home delivery services but she has appointed one privet agent at my village ( At – Vanod, Ta- Dasada, Dist – Surendranagar – Pin # 382750) who is charging us extra amount around 60RS ( Because YES GAS Services is not delivering cylinder to our village the private agent visiting, YES GAS service which are around 15 KM from our village) we are ok to provide extra amount but even he is also not providing home delivery of refill to our register address, We have to visit his shop and collect the refill for that we have to pay another 40 RS for auto/Rixa, I would like you to please take action and stop this kind of contraption, i am not the first person who is from suffering from this kind of services many of peoples are uneducated and they are they don’t know how to log a complaint so I have taken it forward to log a complaint so that being customer we can get basic benefit of services, Kindly take strict action against this distributor. Also I have recorded conversation with distributor on my cell phone. If you require then I can provide to you as well.
Note # Also she told me if you are not happy with HP services then please transfer your connection to INDANE, This is not the way to talk with customer.
Thanks

Name # MALIK NAIMAHEMAD JAINKHAN

DISTRIBUTOR CODE # 11353100

LPG ID number # 2 [protected]

Mobile # [protected]