[Resolved]  Hindustan Petroleum Corporation Limited — Harassment by Gas Agency & Delivery Boy

Address:

Kolkata, West Bengal

I booked my cylinder 2 weeks ago and received a message that the receipt has been generated and the delivery will be soon. I had my address changed 6 months ago but got it updated on the Gas Books 2 days ago. The agency said that the delivery will be done and there was no problem. However when I called the Delivery Boy he said that the cylinder wont be delivered as it was not booked on the new address. I said that the change was done via Agency 2 days back. After insisting he said to call another delivery boy for the locality. I called him up and he said that due to address issue the receipt was submitted to the Agency. I needed to book again. So I tried calling the Agency on their only number which was never picked up. So I called the HP Consumer number. The IVR said that the delivery will be in 2 days. I tried calling the Gas Agency but there was no reply and after each phone ring the phone went busy at their end. SO I paid a visit to the Agency and saw that the Operator simply ignored any call landing on his phone. I was standing and saw my phone being unanswered in front of me. After that I called up the local delivery boy and after multiple rings he finally picked up the phone with no answers. He said that he will try to give the cylinder even if the receipt was not there. 3 months back I faced the same issue and was scammed that time. I did not book any Gas via IVR but received a message that I had booked. I Ignored that message but later when I actually booked and confirm with the delivery boy how many cylinders I had booked he said 1 extra that actually booked. And I have not received that cylinder neither have a receipt for it. Agency Name : Kitchen Queen Distributor Code : 13957300 Location : Kolkata The code is also false as I was unable to locate it online to register for HBTL Scheme.It says the code is 13957301 I am upset and harassed completely. Please help and look into this urgently. Thanks Rahul Rankesh [protected]