Hindustan Times — Non receipt of Gift following subscription payment

Address:

Mumbai City, Maharashtra

On February 28, 2014 I made subscription payment of Rs.1099/= being the subscription for 2 years and I was assured gift also. In the first place coupons are received late i.e. on 29th March 2014 (coupon No.40157951, ID : R0008468). I have not received gift despite reminding the subscription dept. in Mumbai at least 3 times. Every time I get a stereo type response - what is your registered mobile no., address verification, on which bank cheque was given etc. and then false assurance that the complaint is forwarded to concerned dept. Surprisingly coupons are dated 16th June 2014 till 16th May 2016. I asked refund of money if the gift is not forthcoming but no satisfactory answer is given on telephone. Will customer care dept. of HT Media attend to the present complaint ?