Hindustan Times — Paid rs.799 for ht subscription coupons not received

Address:	110030
Website:	www.hindustantimes.com

I am a regular reader of hindustan times. I have been subscribing the ht subscription coupon since many years about 5/6 years. I never face such problem so far. However, this time, i have complained to ht reader customer care by writing email to them. There is no response from them. I also tried to call the customer care but it always busy. When i got called from ht many times, they are asking me whether i am still continuing the newspaper. When they called me, i also ask the problem. Here is my issue:
Since i have finished all the coupon, i have renewed the ht subscription coupon on 01 september 2015. Since then, i am waiting for the coupon, still i am not getting the coupon. But rs. 799/- was deducted from my account. I wrote email at [protected]@hindustantimes.com for complaining the matter on twice in the month of january 2016. Earlier, i wrote for renewal, they immediately responded me. But this time, no one response me.In the meantime, i received also calls from ht customer care (About 4/5 times) asking me that i am still continuing the same newspaper. Whenever i got the calls, i complained them that i did not get the coupon. They replied me that its department is different it so, they will forward the matter. Even through, they said like that it seems no action has been taken. Now, i am not subscribing the hindustan times. Rather i changed to "times of india" because it is comfortable for me without the offer. I want to read hindustan times since i become habitual to the hindustan times. Because of this issues, i am compelled to read the "times of india". Please take the necessary action as soon as possible. I am also enclosing the receipt too.