Hindustan Times — Paper Coupon not delivered in-spite of making full payment

I am writing this escalation complaint hoping that some action will be taken to resolve by query. I have not received my Hindustan Times Newspaper coupon's after making full payment.

My HT serial number 6220538 and cheque for 799 was paid on 9 Sept 2016. I was told that the coupon's were dispatched via tracking number RA 4975127, however the reality is, it was not delivered.

Following this incident, I had complaint to the customer care twice, on 14 Sep (complaint ref no 157512) and on 19 Sep (complaint ref no 158958). However till date I have only received assurances and no concrete feedback by when it can be provided.

By posting my complaint here I want my coupon delivered by Hindustan Times

Thanks