Hindustan Times — Refund subscription as non delivery of paper

Address:

New Delhi, Delhi, 110001

I had subscribed for hindustan times paper on 20-1-16.By chq no 151672, the nainital bank ltd, amount rs 799.Serial no ht 6040660
the chq was encashed by ht on 26 feb16, but since from day i made payment till todate(19 april 16)-the paper has not been delivered to me.For last 4 months i have been calling/and emailing the office-customercare -i have been told paper will be started soon/in a day or two
four months have goneby
they refuse to refund the amount
i even contacted ajay barthwal-person responsible-by phone and emails -not even once he reverted my call or answered my several emails i sent him and customer care
i had been told by customercare that according to co.Rules-amount is not refundable
i request you to pl-the money to be refunded to me immediately as co.Failed to honor its promise even after 4 months
i am a senior citizen-and its not possible to wait endlessly hoping paper will be delivered.There is reasonable time for the wait.
Its amounting to harassment and tension.Request refund now.