[Resolved]  Hindustan Unilever Pureit — Pathetic Customer Care Service

Address:

South Goa, Goa

I have Pureit Advanced 23L water purifier. It has been almost a year since it was purchased. The battery color is still white which means it is still valid. However there is green moss inside the transparent water container which indicates that the water is not fit for drinking. Please note that the water was not stagnant and has been replaced on daily basis.When we called the Customer Care on 4th Nov 2014, they registered a complaint (C[protected] and informed that it will be attended to within 48 hrs. However after 48 hrs the complaint was closed without anyone ever attending to it. No one even called us.I called up the Customer Care again on 10 Nov 2014 to order a new germ kill kit. The operator was literally sleeping and did not respond to my queries. It was clearly evident that he was sleeping on call. He did not register my order. When I requested for order number, he started to abuse me and said this is how we speak at customer care.1. He was speaking in Hindi in-spite of me selecting the language as "English". Not that I do not know Hindi but he was in-competent to speak.2. He did not register my order3. He was abusive to me.I have registered a fresh complaint for this matter (C[protected]. If I do not get satisfactory resolution to this matter in next 48 hrs I am going to take this matter to Consumer Court and also expose in Media.I have had pathetic Customer Care experience from Pure-it on previous occasions as well and after reading other posts I am in no doubt that Hindustan Unilever is only making false promises and they really do not care for Customer once their products are sold.