[Resolved]  Hindware Benelave — Complaint unheeded

I lodged a complaint with the company some 10 days ago about a couple of faulty faucets at my home in Kerala. To this day, their technician has not turned up. I called their call centre five times during this period. The stock answer I got was: :My name is... We are sorry for the inconvenience. We understand your concern. A technician has already been assigned for the job. He will call you and fix the problem within 24 to 48 hours." The entire bathroom and kitchen fittings at my house are Hindware. I purchased their products with total trust in their so-called 'reputation' and 'reliability'. And see what is happening. Two of my bathrooms are out o[censored]se now and the fittings are less than two years' old! Meanwhile, I wait here for their elusive technician to show up. I have his number and called him several times. He does not pick up the phone. This is ridiculous. All the fittings are under warranty, and I underline here that the company's response to my complaint is totally unacceptable.