Hindware — Defective product, replacement not delivered even after four months after hindware service person confirmed the same - pathetic customer service

Address:	Hyderabad, Andhra Pradesh
Website:	www.hindwarehomes.com/contactus.aspx

I purchased a italian sink, the sink has slope problem because of which water is stagnating at one end, for this I have called your customer care on May 29th and a complaint has been registered(Ticket#MJ155464), Hindware support person visited my home after two weeks and told that Sink will be replaced, he took the photos of sink and also the invoice, but the Sink was never replaced, I followed up multiple times with your customer care on phone and I was being told that it will be replaced, later another ticket#MJ186395 was raised on July 14th and the same service person visited and told that it will be replaced, he again took photos, of sink and invoice but so far it is not replaced, overall it has been four months since I complained first on May 29th but still the issue not resolved, as per the last update on Sep 4th, I was updated that replacement approved and letter will be dispatched but haven't received any update so far, it has been 20 days, also I escalated to you customer service on call manager he mentioned that he will call me back but he never called back, pathetic customer service, I am repenting for purchasing product from hindware and would never purchase any product of hindware, would advise the same to our friends