Hindware — Flush not working

Address:

Agra, Uttar Pradesh

I registered a complaint on 13 Oct 2014. My complain number is "mj20270". No technician has turned up till now. The time to service the request is 48 hours. When I called the toll free number on 16 Oct 2014, I was told the technician would come on that day itself. When I called the toll free number on 17 Oct 2014, I am told she will arrange for the technician as soon as possible. My flush is not working. My bathroom is smelling, I have to lift buckets full of water to put in the flush. Can anyone tell me why should anyone buy such an expensive sanitary ware when there is noone to service it. And no one to complain to. I would prefer using some local made which has a technician handy. So please people before buying water closet from hindware be prepared to make your bathroom stink for a week with no technician coming. Also every 3 months the flush is not working. So every 3 months the flush doesnt work for a week. Please help me here.