[Resolved]  Hindware — No Customer support for FAULTY product

Address:

Gautam Buddh Nagar, Uttar Pradesh

I bought a Hindware floor mounted toilet seat on 27th Sep, 14. Right from the very first day, after flushing, you would see the water flowing on the floor. To first it appear like a seat fitting issue and to address that, I got it re-fitted from plumber ( note it, there is a cost involved here which I had to pay). But even that didn't resolve the issue, so got it re-fitted again ( keep note of money I had to spend). When nothing solves the problem, I finally filed 2 complaints with Hindware ( complaints # MJ59694 and MJ64775). Your engineer visited the site after almost 10 days from my first complaint and claimed that it was plumbing issue. Please stay with me and try to understand the mental harassment I had to go through because I bought HINDWARE product. I called up the plumber again to do the fitting once again. Even after 4 times fitting, problem didn't resolve, so my plumber checked the product himself and found a HOLE underneath ( which your engineer failed to catch). Please see the picture attached. My losses :- a) 4 times plumbing cost, almost 1000/- bucks b) Due to water leakage, seepage in adjacent wall having wooden flooring. c) Last but not the least, all the mental harassment I had to go through and will be going until all the impacted areas get fix. In-spite of chasing for more than a month, their customer support has stop responding. Really disappointing customer support Regards, Mahesh [protected]