[Resolved]  Hindware — Replacement of the unit which the Hindware service person broke

Address:Bangalore, Karnataka

Hi, I had raised a service request with then Hindware customer care for servicing 3 Hindware units on 8-Mar 2014 (HDP_HSIL_300029). The person came home on 10-March-2014 and while servicing, he broke one of our units. The person The for some reason hit the WC with a hammer and completely damaged it. The person who came to service is Anand[protected]. He confirmed that the unit will be replaced and spoke to his manager Sivaraj ( Ph no. 91-[protected]). I spoke to Sivaraj and he confirmed that the model is out of stock and sent home a catalogue to select another model. I selected the model which fitted by bathroom measurement on 12-Mar-14. Since then ( for the past 1 month) I have been following up with Sivaraj and Anand in vain. They always give some lame excuse or opt not to answer my call. Sivaraj has been completely unresponsive. Can someone help? Will Hindware care to replace the Unit which they broke during servicing? THIS WILL BE THE LAST TIME I EVEN PURCHASE HINDWARE PRODUCT. I AM TOTALLY DISAPPOINTED WITH THE CUSTOMER SERVICE. Mangai [protected]
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Aug 14, 2020
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    Hindware Sanitaryware Collection [HSIL] Phone
    +91 12 4477 9200
    Hindware Sanitaryware Collection [HSIL] Address
    3rd Floor, NH-8, Park Centra, Unit No 301& 302, Jal Vayu Vihar, Sector 30, Gurgaon, Haryana, India - 122003
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