Hindware — Service Request No.:MJ153140 for non-working water closet (Hindware Italian Disign)

Address:

New Delhi, Delhi

Hello, I would like to raise concern over one product of Hindware. I have purchased one Water Closet in Oct 2014 and since then there was an issue from this product. Hindware technician visited to check the water closet in Nov 2014. He checked and advised to remove the closet to check waste pipe, OK I called plumber and removed that (which cost me Rs 1500). He then said there is no issue in waste pipe and water closet worked fine at that time. He asked me to re-install and that was done. I was away for some time from my home and did not make any complain for this product which was not working properly. I again logged service request after my return and again technician visited and checked. That person too asked to remove the water closet, I don't know or may be GOD knows what he wanted to check, this time I denied to remove the water closet and asked him to send some senior technician. So, finally senior person was sent and he recommended that one part needs to be replaced. That part was replaced after many calls and escalations in service center. So, after replacing the part the situation was better but only for 15-20 days. Now the situation is again the same. Can you arrange a visit from any engineer from directly Hind-ware instead of sending someone from Service center? I want to ask Hind-ware that what is their customer satisfaction policy? What is use of purchasing expensive product of Hind-ware? I am fed up with all these follow ups and calls and now I want that this should be fixed permanently or replacement of faulty product. I am also in service industry and know how to take care of customer. How can I escalate this case to higher authority in Hind-ware? I need nodal officer contact details to escalate the issue. Service Request No.:MJ153140 (logged yesterday), older complains can be provided if require. Regards, Bhupender Singh Mobile: [protected]