Hindware — Water closet- flush mechanism is extremely poor

Address:

Coimbatore, Tamil Nadu

WE bought a water closet from hindware- white, wall mounting from Eldec-Sel in Sep 2014. Ever since we installed the product, the flush mechanism nver worked. we need to flush atleast 3 times with both the 3liter and 4 liter button to push the fecal matter away. Sometimes we forwent the flush and used tap water in a bucket to push the feces away. We put this forward to customer service at atleast 10 times now for the past 4 months. As much as they are prompt in giving in a telephone call, they hardly know how to solve the issue. They DO NOT Realise the seriousness of the issue too -- what's the use of a water closet if it cannot push the soil/feces away?? My sincere advice is go for other nation-wide good brands as hindware nowadays seems to provide very poor quality WC products. Much worse customer service never know how to deal with the issue.