Hiranandani meadows, Thane West — poor customer service and incorrect charges

I visited hiranandani hospital in meadows thane on 19th may...I payed the visiting fee for one of the doctors. I was asked to come back after a week if the pain doesn't subside. I called on 25th to book an appointment and was informed that same doctor is not available as he is himself hospitalized. I called on 26th to check for another doctor as I was in lot of pain, I was informed that they do not have appointments available however the initial doctor had reported to hospital today. I asked if I can get an appointment for next day and was advised to come at 11am. I got a call from hospital today morning and was informed that appointment is cancelled as doctor will not be able to come today. I got irritated with this behaviour as I was not able to control the pain. They asked me to visit a different orthopaedist and provided me an appointment however I was again charged with the visiting fees. I told them that these fees shouldn't be charged, they told me that if I dont want to pay the fees, I can wait for the initial doctor and come back after a day or so.. This is completely unprofessional and fraudulent service. My patient number is TMR[protected]
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    Thane West
    India
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