Hitachi AC — Defective part making repeated ac fault

Address:

600117

Dear sir/madam,

Compliant no:[protected]
There is no proper follow up and resolution provided by hitachi service center. whenever calling to hitachi service center and their approach not trust worthy.

I'm elavarasu.

I bought june 2014 hitachi 1.5 ton inverter model ac, since ac went to faulty mode around three times.

Faulty identified by hitachi service technician.

Faulty description: outdoor unit oil leakage because of coil damage.

1. technician collected the outdoor unit to service center for arrest the coil broken hole after that they returned outdoor unit and installed at my home and service center technician & branch manager agreed that issue not going to happen again.
2. after few days same issue happened and logged the case through the hitachi call center. local service center technician came and said that we are going to replace the coil and collected the outdoor unit to their service center. but i don't know whether they replaced the coil or not, because the same issue again occurred.
3. local service center technician came today 15/july/2016 and identified the same issue (outdoor unit oil leakage because of coil damage and gas empty) and they need to collect the outdoor unit to service center fix.

Warm regards,
Elavarasu. n

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