[Resolved]  Hitachi AC — Docket # [protected] - Pathetic Service

Address:

Paschim Medinipur, West Bengal

Hi, We bought this AC from the Great Eastern Showroom, Midnapore Branch and the model # is RAE318KSDCH/2013. The AC which we bought was delivered on Dec 2013 and since then it has not worked even for a single day. We have tried a lot to get it fixed with your help but nobody responded. Even after the complaint request was registered nobody bothered to respond to the query. We have called the customer care million time to get an update on the request and to get a technician to be sent to fix the issue. But we have always got the same reply as “we have put a reminder to the request and the technician will call as soon as possible”, and the technician never contacted us. Only once, a guy came from Kolkata and told that the Compressor is Bad and he never came back to fix it. I request you to please look into this with priority and fix it urgently as its more than 6 months now. We are really very unsatisfied with the this kind response from such a reputed brand. Our assumption of HITACHI being a respected brand has really got destroyed. We expected an efficient response from such a brand. Very Unsatisfied Client, Debayan Bhattacharyya Mob: +91 [protected] / +91 [protected] Email: [protected]@gmail.com